Return or buy again?

[RRH87]

Hi all, took the plunge and got my first silver Brit. Unfortunately arrived damaged. First mistake was probably buying from the mint, could have saved myself £10 and gone to Chards but lesson learnt. 

However, buying from the mint I was disappointed it arrived damaged. For a premium price I expect a premium product. I think I already know the answer to this one, but would you try to return this or just keep it for the story of your first coin and buy another? I imagine it's not worth the hassle. Thanks.

[MickB]

I bought two from the mint and they were marked. I'll more than likely give them away at Christmas to family members as I'm sure they won't be too fussy or even notice. Not that it makes it any better as the Royal Mint need to sort their quality control out. 

If you return them you either get your money back or a high chance of getting other marked coins. 

[paulmerton]

I've pointed this out before, but RM state that their bullion coins are of the similar quality as brilliant uncirculated coins, and so it should be easy to get them to agree to replace that.

[Happypanda88]

If RM is prepared to issue you with a full refund, then I would return it.  Buy elsewhere and save a bit a cash.

[RRH87]

Thanks for your replies everyone, you've given me confidence to push ahead with the return, and have put my order in with Chards for another.

[StackemHigh]

The problems at the rm are well documented here and on the web. People for some strange reason continue to buy their overpriced poor quality tat. 

[Solachesis]

Just got my 2023 Britannia. I don't know why it's too much to ask to just have one which doesn't look like c**p. My Libertad? Perfect, my maple? Perfect, my kookaburra? Perfect - all my royal mint silver? Bad.

[KevjustKev]

I'd keep it, it may, just may, be the beginning of a die crack. It doesn't look like a normal scratch.

[paulmerton]

16 minutes ago, tallthinkev said:

I'd keep it, it may, just may, be the beginning of a die crack. It doesn't look like a normal scratch.

I don't think it looks like a die crack, or even a struck through object.

It looks like the dent has been caused by the edge of the rim of one coin hitting the face - you can see the individual millings in the groove. I had identical damage to some Queen's Beasts when they sent me a tube without putting any padding/filler in the rest of the tube.

[RRH87]

1 hour ago, paulmerton said:

I don't think it looks like a die crack, or even a struck through object.

It looks like the dent has been caused by the edge of the rim of one coin hitting the face - you can see the individual millings in the groove. I had identical damage to some Queen's Beasts when they sent me a tube without putting any padding/filler in the rest of the tube.

I don't have a clue what caused it but it is a serrated indent rather than a bulge.

[stefffana]

18 hours ago, RRH87 said:

I don't have a clue what caused it but it is a serrated indent rather than a bulge.

Look more like a serrated edge mark from another coin. I suppose they are minting bullion coins on high speed and the coins are hitting when dropping on the collecting tray.

[HillWalkerDundee]

100% return, get refund, buy elsewhere. Complaining is the way to improve matters. Unless they know they are doing it wrong, they think they are doing it right.

[HillWalkerDundee]

100% return, get refund, buy elsewhere. Complaining is the way to improve matters. Unless they know they are doing it wrong, they think they are doing it right.

[kimchi]

Shocking.

[StackemHigh]

Most people know the rm's shortcomings but if they're the only ones that don't know there are some really bad people running things there. 

On some of BYB youtube stuff he says he is reporting problems and even has achieved some resolutions to his problems such as the poor quality caps and loose coins with a simple packing solution. The rm are complacent with their underachievements and who knows with the correct management and attitude all these problems could be a thing of the past. IF only!

[MonkeysUncle]

Grrrrr... Royal Mint suck. So do Dysons, but that's what they're meant to do.

If you like your coin to not look like it just walked up to Tyson Fury and insulted his mum then avoid Welsh tat is what I recommend. 

Lovely Aussie Perth Mint or Krugerrands or Maples or etc. etc. Just avoid the RM. The resident troglodytes seem to smack everything with a pick axe before it leaves.