Venting - Royal Mail Thieves

[ilovesilverireallydo]

After years of not losing a parcel - one turned up to a forum member with it slit open and empty. Thieving scumbags. This was a signed for package. 

Surely they should be able to catch this terrible. 

[JunkBond]

I share your pain. 😢

[blindguy]

I sold some land in 2004 on land contract to a friend. They would send me a check each month as payment.Then the checks started going missing in the mail at the Chicago post office. The postal service caught a husband and wife team stealing items and selling them. They tried to cash my check with no luck. They were charged and the courts slapped them on the rist and let them go. The courts did nothing to the crooks.

[Tn21]

Feel sorry for the sender and more so for the receiver as his address is marked by that particular postman/woman who will be on the hunt for future packages. 

 

[Roy]

These events are always difficult to comment on.

If it was signed for, did the receiver notice it was opened before signing? Or was it signed for them and delivered anyway?

[ilovesilverireallydo]

1 minute ago, Roy said:

These events are always difficult to comment on.

If it was signed for, did the receiver notice it was opened before signing? Or was it signed for them and delivered anyway?

Recipient refused to sign for it as it was slit and felt empty - it should be on its way back. 

[JunkBond]

As I pointed out to the OP via PM, it was not the postman, he was our regular village postman and has been delivering coins and bars to me for over two years now without issue.

I refused to sign @Roy the package was opened and empty.

[Roy]

I would hope that the RM will cover it then? It was obviously ok when posted at the PO and not ok at delivery so it was opened whilst in their care.

It doesn't help, I know, because the item was wanted. But neither seller/buyer should suffer a loss.

[JunkBond]

Can I just take this opportunity to thank @ilovesilverireallydo, postage was at my risk but he has offered to post me out replacement coins at his expense. A true gent. 👍

[Peacemaker]

Happened to me on many occasions, usually on none signed packages, one time, postman avoided knocking like the plague and tried to shove a larger package through the letterbox with the empty packet twice the size of the letterbox, I heard the ruckus and opened the door, I noticed it was empty when I'd closed the door and chased him up the street, they walk fast they do, tried blaming the machines but I couldn't prove anything, not had a package missing since then though

[Roy]

2 minutes ago, JunkBond said:

Can I just take this opportunity to thank @ilovesilverireallydo, postage was at my risk but he has offered to post me out replacement coins at his expense. A true gent. 👍

Recommended seller 👍

[Peacemaker]

6 minutes ago, Roy said:

I would hope that the RM will cover it then? It was obviously ok when posted at the PO and not ok at delivery so it was opened whilst in their care.

It doesn't help, I know, because the item was wanted. But neither seller/buyer should suffer a loss.

They give you 6 stamps and an apology, rm insured post is a big farce, you are never actually insured, special delivery you need proof of purchase, so if you bought a coin which increases in value over the years and sell it for 10 times what you paid, if you are lucky enough to have your receipt you will get 10% back and still have to give 90% out of your own pocket to the buyer

[sovereignsteve]

3 minutes ago, Peacemaker said:

They give you 6 stamps and an apology, rm insured post is a big farce, you are never actually insured, special delivery you need proof of purchase, so if you bought a coin which increases in value over the years and sell it for 10 times what you paid, if you are lucky enough to have your receipt you will get 10% back and still have to give 90% out of your own pocket to the buyer

this is why it's incredibly important to keep ALL receipts to give you a chance to be able to present one that supports your valuation, and to make sure you always over insure when using RM SD. ebay sales are a problem but with any others they don't know which coin(s) were actually lost.

[Miganto]

What a terrible shame.

Coins aren't covered by signed for sadly, only special delivery.

[Oldun]

SD is the only way to go. Thieving bastards.

[Cornishfarmer]

1 hour ago, Peacemaker said:

They give you 6 stamps and an apology, rm insured post is a big farce, you are never actually insured, special delivery you need proof of purchase, so if you bought a coin which increases in value over the years and sell it for 10 times what you paid, if you are lucky enough to have your receipt you will get 10% back and still have to give 90% out of your own pocket to the buyer

But if you sold it for say £100 isn’t that proof of what it sold for and therefor it’s value...... not what you would have bought for years earlier?

[Peacemaker]

2 minutes ago, Cornishfarmer said:

But if you sold it for say £100 isn’t that proof of what it sold for and therefor it’s value...... not what you would have bought for years earlier?

No, they don't pay for the sale price, royal mail will only pay what it cost you, they wont cover the loss of profit, and only pay you if you have proof of purchase, it's a really disgusting way to work when you sit down and look at it, in most cases though, the seller will lose out and be insulted with 6 stamps and a half arsed apology, which I have experienced

[Cornishfarmer]

15 minutes ago, Peacemaker said:

No, they don't pay for the sale price, royal mail will only pay what it cost you, they wont cover the loss of profit, and only pay you if you have proof of purchase, it's a really disgusting way to work when you sit down and look at it, in most cases though, the seller will lose out and be insulted with 6 stamps and a half arsed apology, which I have experienced

I've only had to claim once. It was only an old pair of match worn rugby shorts that i sold on ebay and they paid the price that they sold for.    Didn't get offered any stamps buy got the full amount back by cheque about a month after the claim

[Peacemaker]

19 minutes ago, Cornishfarmer said:

I've only had to claim once. It was only an old pair of match worn rugby shorts that i sold on ebay and they paid the price that they sold for.    Didn't get offered any stamps buy got the full amount back by cheque about a month after the claim

Glad to hear, either you got lucky or there policy has changed since

[Miganto]

The policy is that you get paid a minimum of 6 stamps if you dont give evidence of the value (at time of purchase) of the item.

If you give evidence, they give the lower of; that value or the insured value.

Anything that's risen in value or whose value can't be proven (with a receipt i suppose?) shouldn't be sent by RM it seems.

[Peacemaker]

30 minutes ago, Cornishfarmer said:

I've only had to claim once. It was only an old pair of match worn rugby shorts that i sold on ebay and they paid the price that they sold for.    Didn't get offered any stamps buy got the full amount back by cheque about a month after the claim

From the royal mail website

[Peacemaker]

The retailer sold the Jean's to Mrs Smith for £25, if they didn't arrive at Mrs Smith's, the retailer can only claim what they paid, £15

[KDave]

Yeah they can play that game if they want - proof of sale determines the items value not proof of purchase. With guaranteed delivery they ask what the value of the item is and you insure up to that value - if you can prove that value with a sales receipt how can they not pay out?

What would small claims court say about it? 

[tallyhojim]

That's an interesting approach. Value vs Price/Cost

Does Royal Fail's Special Delivery receipts say item's value or price?

Might be worth checking if there are any legalese terms for Value/Price/Cost and what the legal definitions are.

[dicker]

Sorry to hear about this - it is awful.

I had a delivery of a couple of Morgan Dollars last week and I was out and the postie was going no where near the house with the Rottweilers in the garden.  
 

I went to collect from the post office where  the SD parcel was held and the postmaster asked me what was in the package!!!!  I was outraged and told him it’s none of his business.  Highly suspicious that he wanted to know in my opinion.  
 

Best 

Dicker