Royal Mint QC at its best

[Robjw]

Just got my 1/4 white lion proof, not even sure how these make it out of the place.

[5huggy]

!!!   NO box , wrong size capsules  - from what i can see - that is  poor!

[MickB]

Looks like the lion has coughed something up!

[Robjw]

1 minute ago, MickB said:

Looks like the lion has coughed something up!

That or a large tear like the one running down my cheek right now.

[5huggy]

4 minutes ago, Robjw said:

That or a large tear like the one running down my cheek right now.

Title of new film springs to mind    - "RETURN of the LION"!!!😕

[Robjw]

1 minute ago, 5huggy said:

Title of new film springs to mind    - "RETURN of the LION"!!!😕

Indeed 😥

[fehk2001]

4 minutes ago, Robjw said:

Indeed 😥

but they don't have stock left now …………… if u return for exchange u will receive other return stocks 

[Robjw]

1 minute ago, fehk2001 said:

but they don't have stock left now …………… if u return for exchange u will receive other return stocks 

Not sure how it will work, I will contact them later and see what can be done, I would of thought they would just get a new one and destroy the returned one.  

[fehk2001]

Just now, Robjw said:

Not sure how it will work, I will contact them later and see what can be done, I would of thought they would just get a new one and destroy the returned one.  

save yout time ringing them …….. 

1) cut the return slips from the receipt 

2) on the left hand side tell / ask them to return postage 

3) select the reason why it is return or exchange , if u select change your mind they wont give u any postage back 

if u select exchange they will get u one after MAYBE a month , so it is best to refund and buy again 

otherwise u have to wait for the return department to give u another one  from other customers returns 

[Robjw]

43 minutes ago, fehk2001 said:

save yout time ringing them …….. 

1) cut the return slips from the receipt 

2) on the left hand side tell / ask them to return postage 

3) select the reason why it is return or exchange , if u select change your mind they wont give u any postage back 

if u select exchange they will get u one after MAYBE a month , so it is best to refund and buy again 

otherwise u have to wait for the return department to give u another one  from other customers returns 

Will let you know how I get on!

[Silvergun]

53 minutes ago, fehk2001 said:

save yout time ringing them …….. 

1) cut the return slips from the receipt 

2) on the left hand side tell / ask them to return postage 

3) select the reason why it is return or exchange , if u select change your mind they wont give u any postage back 

if u select exchange they will get u one after MAYBE a month , so it is best to refund and buy again 

otherwise u have to wait for the return department to give u another one  from other customers returns 

I requested them to return my postage costs on my last two returns , but i received nothing . 

[Robjw]

58 minutes ago, fehk2001 said:

save yout time ringing them …….. 

1) cut the return slips from the receipt 

2) on the left hand side tell / ask them to return postage 

3) select the reason why it is return or exchange , if u select change your mind they wont give u any postage back 

if u select exchange they will get u one after MAYBE a month , so it is best to refund and buy again 

otherwise u have to wait for the return department to give u another one  from other customers returns 

Just got off the phone with them, i put tot hem the whole peoples returns etc and they told me:

If you return one with damage and want an exchange the damaged coin is destroyed and another coin is minted to give you your order. I asked about people cancelling and returning no damaged coins, they said as you have requested a fresh minted one they would not send me a no damaged return.

Will have to see I guess.

 

[fehk2001]

27 minutes ago, Silvergun said:

I requested them to return my postage costs on my last two returns , but i received nothing . 

Sometimes they will refund with postage 

sometimes they will issue you with a cheque 

 

[fehk2001]

25 minutes ago, Robjw said:

Just got off the phone with them, i put tot hem the whole peoples returns etc and they told me:

If you return one with damage and want an exchange the damaged coin is destroyed and another coin is minted to give you your order. I asked about people cancelling and returning no damaged coins, they said as you have requested a fresh minted one they would not send me a no damaged return.

Will have to see I guess.

 

Problem is that , now it’s sold out lt is highly unlikely they will give u a fresh one 

unless that’s someone return , it should not be as bad as the one you have got 

 

[westminstrel]

The lion is spitting mad about this 😂😆

[MickB]

2 hours ago, westminstrel said:

The lion is spitting mad about this 😂😆

It could be sold on ebay as a one-off lion spit privy mark 

[Midasfrog]

I returned the Dragon three times and each time a faulty coin was sent out . It took me about 2 months to get a refund in the end , I had to chase them up to get the refund though. Postage was refunded each time .

In the end I purchased one from a German dealer who had new stock items and it was in perfect condition 🧐 

[Martlet]

9 hours ago, Robjw said:

Just got off the phone with them, i put tot hem the whole peoples returns etc and they told me:

If you return one with damage and want an exchange the damaged coin is destroyed and another coin is minted to give you your order. I asked about people cancelling and returning no damaged coins, they said as you have requested a fresh minted one they would not send me a no damaged return.

Will have to see I guess.

 

Sure, they have a chap who run down to the press and pushes a button on request for each return.   What do they take us for?  Be sure to email to senior management with the photo and complain, shocking failure of the process anything like this should get off the production line.