In my experience, historically FedEx were always one of the better ones. Since they've merged with TNT, they've had issues. They seem to have taken the worst bits of both services and combined them.
That said, I can't fault our local FedEx driver.
I received some gorgeous silver and copper rounds courtesy of @BackyardBullion (stellar service as usual, thank you). Picture to follow, once I can persuade the lighting in my house to do them justice!