Distance Selling Question

[lightjaw]

Hi all, hopefully someone might know the answer to this.

I had a delivery from the royal mint, a 2oz silver queens beast coin. The case was broken, and i have now sent it back to them for replacement. My question is, does the Royal mint have an obligation under the distance seller rules to refund my return postage, or is there an exemption because its bullion?

Its hardly a lot of money, less than £7, its more the principle of the thing. I dont see why i should have to pay due to crap packaging on their side.

Thanks

[HelpingHands]

They seem to have the attitude that you are only buying the coin and everything else is just packaging.

I told them that my Britannia proof box was creased and damaged since it was put straight into an envelope.  They replied that the box and sleeves are only to protect the coin in the post and if the coin isn't damaged then they wouldn't exchange it.

If they advertise a coin in a presentation box then the presentation box is part of the product that I'm buying.  

Good luck with getting them pay for return postage but they are ridiculous.

 

[Roy]

It's like something from the '70s.... they are the British Leyland of the precious metal world.

"Well, it's not my job is it? I'm not paid to think.

I put the coin in't capsule, and stick a stamp on't envelope.

It's that daft postman who's to blame.' 

[sovereignsteve]

3 minutes ago, HelpingHands said:

If they advertise a coin in a presentation box then the presentation box is part of the product that I'm buying.  

 

Agree entirely and I'm sure the law would too.

[Pipers]

Was it advertised to come in a capsule or a case? If so you can ask for a refund or replacement. I myself would of asked them to send out a capsule or a case. Did you buy it from there bullion site?