Availabilty of "smilies" on topic replies

[sovereignsteve]

I can't remember the exact circumstances, but sometimes I see the availability of smilies in the edit toolbar above the text body but often it's not there.

Should it be, or do I need to do something else to access this option?

[ChrisSilver]

See the screenshots below. The smily icon should appear in the text edit bar, when you click on it the smileys will appear.  

This is irrespective of how small the browser window is reduced to. Even on a mobile device, the smily button should still appear. See screen shot below of reduced size browser text toolbar.



As far as I am aware this button should appear everywhere that you would expect. If you do not notice it somewhere please take a screenshot if possible, and record the place you saw it say, e.g. in what specific topic, or in private messages etc. I can then forward this information to the software developers who can look into it.
 

 

[sovereignsteve]

It seems to be a problem when I'm using my desk PC at work.

Here are two screenshots; one taken on my laptop and the other at work. Both using windows 7

Laptop

 

Work PC

There's quite a difference in the options available on the toolbar.

[ChrisSilver]

The first screenshot is how the toolbar should look on a computer.

The second I have no idea why it is showing like that, I can only presume that the browser is out of date.

If you let me know the name of the browser and the version I can ask the software developer if that version supports the toolbar.

Have you tried using a different browser at work or the computers there are only limited to one browser?

[daz]

im using windows 10 and the latest version of chrome and i get the same as the second toolbar - no smilies

[ChrisSilver]

Hi @daz 

On chrome on my mac the toolbar is working fine, I am using Version 47.0.2526.73 (64-bit) 

Please try clearing your cookies & cache and let me know if that resolves the issue. If that doesn't work I will report to the software developer.

In the meantime please use a different browser. 

[daz]

just cleared cookies and cache , still the same for me .

im using  Version 47.0.2526.73 m (64-bit)

im not that fussed about smilies tbh but just thought i'd let you know im the same as @sovereignsteve 

[ChrisSilver]

Thanks for reporting that @daz I will look into it.

[sovereignsteve]

11 hours ago, ChrisSilver said:

The first screenshot is how the toolbar should look on a computer.

The second I have no idea why it is showing like that, I can only presume that the browser is out of date.

If you let me know the name of the browser and the version I can ask the software developer if that version supports the toolbar.

Have you tried using a different browser at work or the computers there are only limited to one browser?

makes sense it'll probably be the browser, they are usually well behind the times at work. I'll report back

[ChrisSilver]

I have updated the forum to the latest release of software. I have been asked to see if it fixes the problem, and if not to let the software developer know. Please can you let me know @daz & @sovereignsteve if you are still experiencing the problem. 

[daz]

still no smilies for me @ChrisSilver ,

they are there on my android tablet running chrome though so doubt its something in my account settings

[sovereignsteve]

I'm running IE version 9.0.8112.16421  at work.

Just noticed another rendering problem; I tried to edit a post and there wasn't a "save" button to press when I'd finished.

[ChrisSilver]

I'm running IE version 9.0.8112.16421  at work.

Just noticed another rendering problem; I tried to edit a post and there wasn't a "save" button to press when I'd finished.

The software developer was unable to replicate the error on windows 10 using the browser that daz is using. I will forward your IE version onto them for them to have a look, do you know what windows operating system version it is?

They seem to think that the problem is either something local to your machine or more likely that the browser cache just needs deleting. Please can you confirm if you have deleted the cache?

[sovereignsteve]

35 minutes ago, ChrisSilver said:

The software developer was unable to replicate the error on windows 10 using the browser that daz is using. I will forward your IE version onto them for them to have a look, do you know what windows operating system version it is?

They seem to think that the problem is either something local to your machine or more likely that the browser cache just needs deleting. Please can you confirm if you have deleted the cache?

I have cleared the cache and the toolbar is now as it should be, smilies and all

However, the problem with edit is still apparent. The page isn't rendering properly, it is over several screens, the buttons on the photos aren't in the right place and the "submit reply" button isn't there.

Running Windows 7 Pro service pack 1

[daz]

@ChrisSilver ,

they are showing up now chris.

[ChrisSilver]

1 hour ago, daz said:

@ChrisSilver ,

they are showing up now chris.

Great. Then I guess that is all you need to do @sovereignsteve please clear your cache and hopefully it will fix it. 

[daz]

no dont think thats it chris , i cleared my cache the other day and it didnt work , there was a big windows update installed overnight last night so that might have sorted it

[ChrisSilver]

On 13 December 2015 at 18:19, daz said:

no dont think thats it chris , i cleared my cache the other day and it didnt work , there was a big windows update installed overnight last night so that might have sorted it

Perhaps it was something to do with windows. The software developer was pretty certain that it was something locally your computer opposed to anything on the forum. 

[sovereignsteve]

 

.