Help please!

[Jeffers46]

I've just had a bit of disaster when opening one of my silver Una's. the capsule has broken!

Does anyone know where I can order an exact replacement? 

 

Also capsules for the Queens beasts 2 oz silver

 

Thanks!

 

[5huggy]

@morezone may be able to help with the 2oz QB's Not sure on Una!

How on earth did you break capsule on opening ???

[vicamy]

For the 2oz QB capsules, you can try @SilverStan.

Not sure about Una either. But if you ordered from the mint, you may try to contact them first.

[wolfiemac]

Send a message to the coin connection, as they had a batch of capsules they had to bin from the mint, its was the reason they had a delay on sending the Una's out to customers.

they may just have one..... worth a email

[goldmember44]

If I were you I would ask Royal Mint directly for the Una capsule, as it is unlike other ones. I can understand how you broke it... it actually screws open, but it's difficult to see that initially! 

[Troy77]

I bought 3 old britannia's from my Dad, he said he never took them out if the capsules they came in.

I tried to take them out, I got the lid off and the coins were in so tight I had to crack the capsule in half to get them out.

Sorry it wasn't help one of them was 2001 so had Una and the lion 

[Xander]

Have the R Mint reverted back to screw capsules

[wolfiemac]

The capsules that came with the una's the CC got failed there quality control so they got new ones from the mint and replaced them before the coins could be sent from the CC, so there was some issue with the capsules that the mint were sending.

I believe mine was a screw capsule if I remember right, but can't be 100% on that.

[fehk2001]

Is that 2oz screw capsules 

from royal mint ? 

[Bxlsteve]

7 hours ago, fehk2001 said:

Is that 2oz screw capsules 

from royal mint ? 

Yes.

[Jeffers46]

Hi all,

Thanks for all the replies!This is a very kind forum. Yes it was a screw capsule and I broke it as i was trying to screw it closed. My heart skipped a beat when it happened!!

I will contact the mint and CC for a replacement- it sounds like there was an issue with these capsules anyway? Or could just be me!

Still love looking at my Una and the lion. What a coin.

I am organising with arcglide RE the QB's capsules. I dont think the Una will fit as it was a unique size? 

[Jeffers46]

Had an update from the mint- initially they wanted me to send back the coin and capsule to replace the whole product. This worried me as there is no way I will be sending the coin back, i love it and won’t part with it in case they send me a different one back with the new capsule. After all it is just the capsule that is broken. 
 

When I made clear my concerns I have had another response saying that as the coin is sold out they will escalate to the returns team and look to replace the capsule only. Still waiting for confirmation but if that happens I will be a happy little coinster. It’s only right to praise the mint when they get things right. 

[morezone]

Moved to discussion area.  It ws a question on where to buy and now there has been contact with the Mint with a possible solution.  Might be handy for anyone else with the same issue with this, past or future coins.

I don't see why they can't either sell or make it easy for people to get replacement caps.

I had an issue with a New Zealand Mint box once.  Emailed NZ Mint with pics etc and they sent me a new box.

[Bxlsteve]

I mailed them as I have problems with my capsules too and no reply... so any update would be appreciated. 

[Melon]

The capsules on these are a nightmare IMO. Here's the one I originally was sent, straight out of the box!  

 

 

[Jeffers46]

That’s what happened to mine Melon.

 

Pleased to report I received the capsule today from the mint, sent special delivery!