General Tips When Buying Or Selling

[Troy77]

 

When selling your precious metals, make sure you take good photographs.

Here are 2 photographs of the same coin bought and then sold in the same month.

[Troy77]

Make sure you are fully covered for any losses, the Royal Mail are not always forthcoming with their terms and conditions when posting your precious metals.

 

[Troy77]

In the last month my local post office counter has miss sold me their service over 40 times as they failed to describe their service correctly.

When you post your items they should ask you what the item is and the value and offer you a suitable service which will cover your items.

If you choose to ignore their advice they should put a disclaimer on your receipt explaining you have been advised.

If they fail to do this and you have any issues claiming on the insurance you should be able to go back to where you posted for recompense as they have miss-sold you their service under the trade descriptions act.

If you want your valuables to be fully insured when buying or selling please make sure to ONLY use Special Delivery. 

[Melon]

2 minutes ago, Troy77 said:

In the last month my local post office counter has miss sold me their service over 40 times as they failed to describe their service correctly.

When you post your items they should ask you what the item is and the value and offer you a suitable service which will cover your items.

If you choose to ignore their advice they should put a disclaimer on your receipt explaining you have been advised.

If they fail to do this and you have any issues claiming on the insurance you should be able to go back to where you posted for recompense as they have miss-sold you their service under the trade descriptions act.

If you want your valuables to be fully insured when buying or selling please make sure to ONLY use Special Delivery. 

Good luck having a sensible conversation about mis-selling with the folk in the post office though, clueless 95% of the time! 

To give a personal example, I was sending an item over the £500 Special Delivery compensation threshold and explained this at the counter and asked for additional insurance for a higher threshold. This is of course available up to £2,500 on Royal Mail Special Delivery. What they sold me, without any explanation other than "It's covered up to £2.5k" was consequential loss insurance, which is absolutely worthless in terms of insuring the object itself. When I looked at the receipt and explained the mistake I was repeatedly told I was wrong, had to pull up their own product terms and get the branch manager out to get it resolved. Useless! 

[Troy77]

11 minutes ago, Melon said:

Good luck having a sensible conversation about mis-selling with the folk in the post office though, clueless 95% of the time! 

To give a personal example, I was sending an item over the £500 Special Delivery compensation threshold and explained this at the counter and asked for additional insurance for a higher threshold. This is of course available up to £2,500 on Royal Mail Special Delivery. What they sold me, without any explanation other than "It's covered up to £2.5k" was consequential loss insurance, which is absolutely worthless in terms of insuring the object itself. When I looked at the receipt and explained the mistake I was repeatedly told I was wrong, had to pull up their own product terms and get the branch manager out to get it resolved. Useless! 

I agree about them being useless, I posted some coins today and with every intention of bringing this to their attention on behalf of a seller who's envelope arrived to me empty in a clear bag.

And would you believe it they beat me to it and did everything I described above and even signed my receipt as "advised coins." I did then ask about the last 40 items they didn't do this and about my seller who had issues, it was her that recommended that he may have been miss-sold their service.

And their uselessness is the main reason for this topic even if I only help 1 person and prevent them from being in that situation in the first place.

[DarkChameleon]

I received the ring i posted on herewith signed confirmation and then when trying to find the place to open I found a rip in the box, large enough to put four fingers into the box and certainly enough to get something out if it hadn't been in another box inside it....the postal worker had me sign and either didn't notice the rip or did and didn't inform me of it...this is a reminder that when signing for a delivery you should check the box fully, it sounds anal but that ring was worth $4000.....imagine having no insurance on that because you signed and it was gone...this is a big tip because it could have been an very big loss.