Just plain bad luck or standard practice for Eldorado coins?

[Disentme]

I placed an order with eldarado coins on the 28th October and recieved an email confirming items shipped on the 29th.

Communication whas been clear and pleasant to date,however, still to this day have not received items. Checked royal mail site and the status hasn't changed since the 29th!! Called royal mail, they said the tracking nimber showed it had been shipped to France and returned to Germany! I let Eldorado know and they responded confirming claim to be raised with german postal and could take at least 8 weeks for wrjtten response from them, which enables insurance claim...to then refund me??!! What about the coins I've been  waiting so long for?!! Is this normal, has anyone else experienced this?

[Captdeano]

One thing i will say about postal services across europe they do vary, i really hope you sort this out as waiting for the delivery of coins you have wanted and saved for can spoil the entire process ,as i know so well now living in Denmark ,I took the royal mail for granted when in the U.K  but take it from me the postal system in the U.K is second to none .One thing about the E.U system is you have to wait a while longer ,but you will get your parcel eventually . ( by the way the royal mail system only kicks in when arrives  in the U.K)

[silverdocket]

i got a package off them... i could see the coins... poorly packed....but all okay 

[GrahamDiamond]

Always had a Superb Service from Michaela ( El Dorado Coins ), always replies to my questions, all the coins I have Purchased have been top quality and very very well Packaged. I would not hesitate in using El Dorado Coins and would Highly Recommend to other's .

[KitboyE17]

Likewise. Always had excellent service from Eldorado and Michaela. 

[Disentme]

Quick update 

Coins finally arrived!! The relief! So so happy with them and like everyone has said, packaging and quality of coins were excellent.Did actually consider european mint but after seeing the latest post on them this morning will definitely stick with Eldorado for future orders