Royal Mint returns

[katmonkey]

Hi all,

probably a silly question.

I made a purchase from the Royal Mint. I've decided to return the item.

There's nothing wrong with it I just want to return it.

On the invoice you have to enter a reason for return.

What should I put?

Thanks

[StevenDS]

1 minute ago, katmonkey said:

Hi all,

probably a silly question.

I made a purchase from the Royal Mint. I've decided to return the item.

There's nothing wrong with it I just want to return it.

On the invoice you have to enter a reason for return.

What should I put?

Thanks

Never bought from them directly, but I would imagine return can only be done under certain conditions, eg quality issue.

Otherwise the Royal Mint would be subjected to huge amount of returns, every time silver price crashes.

[katmonkey]

The info (below) from Royal Mint. Should I just say unwanted gift or something along those lines?

On the Delivery Note:

Reason for return"

-Product is defective. Please excahnge it.

-Product is defective. Please refund.

-I wish to cancel my order. Please specify reason.

How to Return an item

If you would like to return your order, please return it to the following address.

Quality Department PCU
PO Box 500
Pontyclun
CF72 8BR

Please enclose a note with the following:

1.  Customer Code (can be found on your Despatch Note)
2.  Despatch Ref (can be found on your Despatch Note)
3.  Reason for return

[katmonkey]

32 minutes ago, StevenDS said:

Otherwise the Royal Mint would be subjected to huge amount of returns, every time silver price crashes.

I should of stated I purchased from the Royal Mint shop and it's not bullion.

I've just called them and they said you have 14 days to return item from when it was delivered.

For the reason I was told to put,  'changed my mind'

[sovereignsteve]

If faulty you can return at their expense. If you change your mind it's at your expense.

[1817Karl]

Personally, I'm with the Mint on that one, if a product is faulty, retailer should pay postage for returns, if a consumer changes their mind then they should pay postage.

[katmonkey]

10 hours ago, 1817Karl said:

if a consumer changes their mind then they should pay postage

I agree.