Goldsilver.be silence

[Safestacker]

Hi all

has anyone recently bought from these ? I have stuff in storage and I recently bought the new 1/4 QB white lion and the 2oz and I sent payment last week and TransferWise confirmed payment Thursday but they haven’t acknowledge receipt and they haven’t replied to any of my emails. 

Not sure what’s going on. 

[Captdeano]

Have a look in your account ,and you will see all the payment details . I have ordered from GS.be for multiple orders and whenever there is a problem with bundling /storing  etc ,give them a call and they will sort it out .

[Safestacker]

I have ordered multiple times. The status hasn’t changed at all. Still says order confirmed. Usually it changes to payment received and then in the customer safe. It’s not changed and they’re not replying  

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Added 0 minutes later...

What the number ?

[Peacemaker]

I have no idea why people still use these guys, so many bad experiences from forum members

[Downs523]

Oops, just reading this and I made a large purchase an hr ago using transferwise. Fingers crossed it goes smoothly. 

[Martlet]

1 hour ago, Peacemaker said:

I have no idea why people still use these guys, so many bad experiences from forum members

Price and range.  

[Safestacker]

36 minutes ago, Downs523 said:

Oops, just reading this and I made a large purchase an hr ago using transferwise. Fingers crossed it goes smoothly. 

Let’s hope. 

[mdp2505]

I last bought from them 2 weeks ago and didn't get confirmation through either. After contacting politely them they sent it immediately. 

The order went through quite quickly despite an automated message saying they are experiencing unusually high volumes of orders (Brexit?) and it could be up to 8 days before orders are handled.

[Abyss]

9 hours ago, Peacemaker said:

I have no idea why people still use these guys, so many bad experiences from forum members

I have significantly reduced the amount buy from them but the range and price they have not yet been matched by any other European Dealers.

10 hours ago, Safestacker said:

has anyone recently bought from these ? I have stuff in storage and I recently bought the new 1/4 QB white lion and the 2oz and I sent payment last week and TransferWise confirmed payment Thursday but they haven’t acknowledge receipt and they haven’t replied to any of my emails.

Placed an order yesterday morning and paid via TransferWise everything happened as per usual with all the automated email notifications

When paying with TransferWise make sure include order reference from GS.be (blanked out all personal details on the screenshot below). Not included a Reference with your payment it is more time consuming for GS.be to match orders with incoming payments. Provided you have paid the correct amount (pay attention TransferWise fees subtracted), have the correct IBAN / Bank Code and included order reference I have never had an issue with GS.be.

To avoid underpaying GS.be I convert GBP to EUR and then send the Euros GS.be to match exact amount of the order invoice.

[flipstar]

I had the same issue as well a a couple of weeks ago.

 

After I wrote them an email in their intern question thingy it was solved in a couple of hours.

[Safestacker]

2 hours ago, flipstar said:

I had the same issue as well a a couple of weeks ago.

 

After I wrote them an email in their intern question thingy it was solved in a couple of hours.

I have wrote to them twice now, no reply. I sent the payment to the bank account that they stated at checkout. I have bought lots from GSBE with no probems, this is worrying me now. Does anyone have a contact number for them?

[Safestacker]

Called them, managed to find their number on their website that says for emergencies only, no answer!!! 

[flipstar]

I am 99% I called them before but I cant find the number on the side anymore.

 

As I have quite a larger order stored there I am getting worried if others do.

 

I ordered something yesterday and everything seemed to work fine though

[Wouter06]

Placed an order on monday and paid. Got the confirmation yesterday morning. So everything normal in my opnion.

Only... I’m 99% sure that I ordered 2 Rwanda Lunar Rat’s. And in the confirmation it’s 2 Rwanda Lunar Pigs. Not the end of the world and I don’t want to botter them with such a small detail that I’m not 100% sure of.  

[Safestacker]

Finally they reply, after 4 emails and a whole week, confirming payment received! UGH, that was worrying, wondered if they had gone bust or something 😂 😲

[Ron]

I placed four orders within one week, all last week. All orders are paid by me and conformed by Goldsilver.be. 

All stuff is still in storage with them and should be shipped after next weekend, awaiting some Kangaroos 2019 to arrive. 

Oh, I see now that delivery of the 2019 Kangaroos is delayed. Should be oktober 4 but is now oktober 9....

You make me nervous guys... 😉

[Frenchie]

My last contact with them was on the 19th of september and they said they are moving  up to the 15th of october (they will offer a new  storage service too in private vaults). So I imagine they are a little bit busy.

Anyway, I can understand worries and I hope their communication will be better later

 

[Downs523]

Ordered yesterday and just got an email from FedEx saying it's been picked up today for delivery on the 4th october. 😁

[adamthetaller]

Anyone know what 'customer-safe#2'' means? Order was waiting on a pre-order to be in stock, which I think it is now, before being sent out...

[lubi29]

50 minutes ago, adamthetaller said:

Anyone know what 'customer-safe#2'' means? Order was waiting on a pre-order to be in stock, which I think it is now, before being sent out...

You choose storage option , is in your customer safe . If you want post it you need send email or make another order with delivery and all your stored orders will be delivered.

[adamthetaller]

47 minutes ago, lubi29 said:

You choose storage option , is in your customer safe . If you want post it you need send email or make another order with delivery and all your stored orders will be delivered.

Thought that's what it meant... Though I selected the delivery option and paid at the time of ordering. Must've been a crossed wire somewhere!

[Ron]

Had 6 orders in storage, received everything in one shipment today. 

[Safestacker]

Yeah all was sorted. Was really weird they just ignored me for two weeks. Getting my 4 orders shipped now.