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Guybrush

goldsilver.be very dodgey

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@StackerNoob I couldn’t agree more. You see so many comments from people along the lines of... I have received all my orders and I will order again but be very careful, dont do anything that might upset them and you should be ok. Why give your business and put your money at risk by putting it in their hands if you know how they treat customers.

 

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So to recap, you place order, make payment, then wait two weeks with the account not changed to show payment. When they mark the order cancelled, you contact them, to and fro on was payment made, its found and resolved within a couple of hours. 

 

 

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2 hours ago, Guybrush said:

I ordered some of the simpsons 1ox BU coins.  

I did also bought some of these coins from gs.be , i think at the same day as you did. I immediately checked my account and everything is fine here. 
 

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3 minutes ago, Martlet said:

So to recap, you place order, make payment, then wait two weeks with the account not changed to show payment. When they mark the order cancelled, you contact them, to and fro on was payment made, its found and resolved within a couple of hours.

I placed an order with them over the weekend. Started seeing status updates over the weekend and payment verification on Monday. I know I wouldn't be waiting 15 days if I didn't recieve any payment confirmation from them I'd be querying them after 3 working days as bank transfers make me nervous. It's like sending money through a black hole hoping it reaches the right destination on the other side days later.

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13 minutes ago, Martlet said:

So to recap, you place order, make payment, then wait two weeks with the account not changed to show payment. When they mark the order cancelled, you contact them, to and fro on was payment made, its found and resolved within a couple of hours. 

 

 

From what I could see it was marked for shipment that day (In the first post shows ship) so I just thought they was delayed waiting for stock.  They did say shipping on the 24th at some point so I would have waited until then to contact them.  But yes thats the just of it.

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As it was my first ever order with them I didnt know I should have got a payment received notification.  I thought the order confirmed notification was it because I sent payment within 10 mins.

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I do agree the "ORDER CONFIRMED (ship)" status is misleading. I think it just means they've acknolwedged the order and issued an invoice for you to pay. What you really want to see is the "PAYMENT RECIEVED" status.

Here's what my order statuses look like:

Screen Shot 2019-02-19 at FebruaryTuesday19-02-.png

Edited by firestacker

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Thanks, yes I thought the yellow meant they received it and it was waiting to ship.  Now I know I wont wait 2 weeks although I dont know if I will order from them again.  They have been helpful when contacting them and their response time is first class (Even at 7pm their time) but I think they should have contacted me before cancelling the order and I could have got this sorted much sooner.

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16 minutes ago, Guybrush said:

From what I could see it was marked for shipment that day (In the first post shows ship) so I just thought they was delayed waiting for stock.  They did say shipping on the 24th at some point so I would have waited until then to contact them.  But yes thats the just of it.

Yes the "ship" could be confusing.  Its separate type of order from "store" when order is held.  Email received at that point gives instruction to make payment etc.  Seems all work out, so thats good.

And giving them another pass, issues seem due to minor mis-communication, some out right rudeness, and Yodel which Bpost partner.  One major issue was the fault of the customer.  When reported that coins went missing, they resent and changed courier.  If competitors cover similar range people may move. 

Edited by Martlet

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Yeah I am on the fence as to if I order from them again.  Lets see how delivery goes.  I was planning another silver order before the end of next month.  Previously I've used silver to go and never had any problems with them at all.

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Personally I'll continue to use them. I've had many orders from them hassle free.

I see it as without personal incident I'll use them. 

I'm unsure how big this company is but there has been a handful of complaints here about them. 

The company I've had reason to complain about is Atkinsons. One of the most respected and reliable companies I've dealt with in nearly twenty years. 

All companies have problems now and again. 

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12 hours ago, Martlet said:

So to recap, you place order, make payment, then wait two weeks with the account not changed to show payment. When they mark the order cancelled, you contact them, to and fro on was payment made, its found and resolved within a couple of hours. 

 

 

Damned if you do, damned if you don't.

If you wait too long, why did you wait so long.

If you don't wait too long, you're a pain in the a$$ and a troublemaker.

Just a little reminder of the abuse I took from a forum member when I reported the very same issue 2 years ago:

1792091777_Screenshotat2019-02-2009-13-40.thumb.png.8ad866d3ce9d2fe3f04b289391ac4b70.png

Edited by savoyard

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Omg, it's weird how to see so many ppl posting  about having problems with them times to times.

I am a client for 2 years, done lots of orders and never had any problem with them!

I always pay by bank transfer, I always send the digital bank doc as proof of payment, and all runs fine.

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I always find it funny people saying “Well I never had any problems with them” on threads where people have clearly had problems with them (and the number of problems seem to be disproportionately higher for this particular vendor than any others).  It’s a bit like saying to someone who has just been in a car crash “Well I was driving a car today and I never had an accident”!

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Don't understand why exactly...! It's not a thread called something like "Let's all smash and burn to the ground  GoldSilver.BE" after all!

All the truth aspects must be here if we want to be fair or neutral! Maybe it was not so "disproportional" if the ppl that never experienced problems with them posted more!

Terrible sorry if some of us are having a good experience until now with them also!

 

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1 hour ago, Draconicus said:

Don't understand why exactly...! It's not a thread called something like "Let's all smash and burn to the ground  GoldSilver.BE" after all!

All the truth aspects must be here if we want to be fair or neutral! Maybe it was not so "disproportional" if the ppl that never experienced problems with them posted more!

Terrible sorry if some of us are having a good experience until now with them also!

 

Chill out dude!  All I said was I find it funny.  Maybe my British humour doesn't translate very well.  I'm not a forum moderator so you go ahead and post what ever you like ;) 

Edited by Goldhooked

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Hi I am new to the forum and to collecting,  and I have had problems with good old goldsilver.be. ! I tried to pay for an order using Transferwise who said that Goldsilver.be didn't have a SEPA account  so they couldn't  transfer the money.???? I emailed gs.be for advice but they didn't get back to me for ages, and meanwhile  they cancelled the order, and then all they said was they deal with Transferwise several times a day.  I am sure I have read on the forum about others using Transferwise ok, so I am a bit perplexed about the whole thing - I don't know what I did wrong, gs.be not very helpful, am wondering if anyone else has experienced this kind of thing? Thanks.

 

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2 hours ago, Goldhooked said:

Chill out dude!  All I said was I find it funny.  Maybe my British humour doesn't translate very well.  I'm not a forum moderator so you go ahead and post what ever you like ;) 

No problem mate!  And maybe my horrid English seems a little too serious, but all I try is to give my testimony and share my experience. But obviously I am also shocked  to know about so many ppl having problems with them!

I think I am a lucky guy :)... 

Cheers!

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1 hour ago, silverymoon8 said:

Hi I am new to the forum and to collecting,  and I have had problems with good old goldsilver.be. ! I tried to pay for an order using Transferwise who said that Goldsilver.be didn't have a SEPA account  so they couldn't  transfer the money.???? I emailed gs.be for advice but they didn't get back to me for ages, and meanwhile  they cancelled the order, and then all they said was they deal with Transferwise several times a day.  I am sure I have read on the forum about others using Transferwise ok, so I am a bit perplexed about the whole thing - I don't know what I did wrong, gs.be not very helpful, am wondering if anyone else has experienced this kind of thing? Thanks.

 

Sorry to trouble you @BackyardBullion but do you any advice for a new member here?

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1 minute ago, kimchi said:

Sorry to trouble you @BackyardBullion but do you any advice for a new member here?

No trouble, just gone into my Transferwise account and all is good to make a transfer to them. 

Might be worth ringing Transferwise up yourself, I have done this before when I could not make a transfer to a company in Singapore and they helped and sorted it out. Very good customer services at Transferwise, not an Eva in sight!

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I'm here to announce in good authority that Eva is no longer with Goldsilver.be. "We are sorry to learn that our bouncer Eva is leaving us to marry and happily live in England with new husband .................. They fell in love after many loving email exchanges. Prost!" Maybe this is why customer service has gone down? I don't know, I'm just the messenger.

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I think for a bit of clarity I should mention that while I had a problem and they lost my money transferred to their bank.

 

... After contacting them I did receive quick and helpful responses and the matter was sorted within a could of hours (Perhaps not even that)

After this thread I now know what to look for so I can identify this issue myself if needed int he future.  I think I will use them again at some point because getting it sorted was hassle free although worrying that they can loose transfers to their accounts.

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