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My Chards Experience


Alex

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My personal experience with Chards was I received a 2017 plain edge BU with a very small mark, a coin they had just received themselves from the RM, I asked if it could be replaced they did so straight away. 

Can't fault them at all

Help thread for members new to silver/gold stacking/collecting

The Money Printing Myth the Fed can't and don't money print - Deflation ahead, not inflation 

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8 hours ago, MrGeorge said:

Well by the looks of it chards refused a refund 

He didn't say they refused to refund, he said "They refused a full refund"

Maybe they offered a refund on the coin but not the postage

Lizzie said they did offer a refund so. 

Help thread for members new to silver/gold stacking/collecting

The Money Printing Myth the Fed can't and don't money print - Deflation ahead, not inflation 

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11 hours ago, ChardLizzie said:

Hi @Alex thank you for your comments, we do want you to be happy and are sorry that you have not enjoyed your experience with Chard. I can see that you ordered the French 1899-1906 20 Franc Rooster gold coin as seen here https://www.chards.co.uk/gold-twenty-20-franc-bullion-french/1571 This coin is sold as a bullion coin at a low premium above the intrinsic metal value. The specification does state that the finish is uncirculated, meaning not proof or proof-like. This is not a grade and is a term which we use to describe coins "Uncirculated or Unc; In new condition as issued by the mint, but owing to mass production methods, not necessarily perfect." I can see that Bhumika did say "As you mentioned it is bullion grade so there will be some imperfections, but I will try to get the best one from our stock." Whilst we would not usually offer a refund on bullion products, I can see that we did offer a refund on the coin that you bought as we were unable to exchange the coin for one in a better condition. We are still willing to do this. If you would like a refund, please contact me and I will arrange this. 

What about the postage costs ?She turned me down on that.The coin is circulated .I was willing to pay the difference to get one in UNC condition as Bhumika showed to me on other website which she said is Chards and even if there were some available on the website she said that there are none and I must wait for the numismatist.15% premium is not a low premium for me and to pay again for the postage that would mean 35 pounds loss for a ''bullion coin'' that has a gold intrinsic value of 180 pounds.Not everyone drives a Bentley.

An uncirculated coin refers to the condition of a coin that indicates that it has never circulated in the regular money supply in the economy. In other words, the coin shows no signs of wear on any of its surfaces. Since most modern coins are mass-produced in large quantities, it is common that the coin may have small nicks and scrapes on its surface from the production process and being transported in bags and bins.These minor imperfections are not from circulation and hence the coin is still considered an uncirculated coin.

I would advise you to change the "Finish to Bullion'' in the Coin Specification tab,I was mislead by that.No offence but whatever you say I know I am right and Bhumika should have offered me a full refund or replacement straight away with postage cost covered by Chards not by me.You see,Atkinsons sent a special delivery with a special delivery bag inside to replace a coin I bought from them and I did not argue with them 1 hour.

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14 hours ago, Pipers said:

Can I ask if you are a collector and you knew you could get a coin that was in unc or near unc condition from France why you didn't get it from France? As you say you are a collector so price is not a the main consideration.

It looks to me you are going around all the BULLION dealers just to criticize them.  You would be wise to use coin collector shops instead ESP for older coins.  There are now quite a few collectors on this forum which is ok - good , but they must understand BULLION dealers sell bullion coin dealers sell coins, if you want a European coin you may be better going to the said country. 

 

OK,I wont buy ''British'' eggs anymore.Anyway,Chards is using terms like UNC,EF,Fine,Very Fine...You get it?

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10 hours ago, Clens92 said:

It's quite clearly not Uncirculated, and the explanation of "we use a different meaning of Uncirculated" is hogwash, frankly.  There are scatches and dings consistent with circulation.

Uncirculated is a grade - it's the equivalent of Mint State, or AUNC / BUNC.

Take the refund and buy from France.

Precisely,thank you but they did not offer a full refund.I even came up with a few options but I have been turned down on every single one of them .I literately been cornered and whats annoying is that they did not bother to come up with a fix to this.The coin looks better in the photos but in reality its an extremely fine.

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10 hours ago, onlyroadtoheaven said:

I pay my premium membership so I will comment on what I want buddy.

I like to do things with dignity and feel that this is rewarded long term - slagging respected companies off on this forum is not dignified. If Alex was a long term respected member then perhaps I would take note but this seems fishy.

I do read on this forum nearly every day in the last year.I find topics like mine very helpful.I used Ebay to buy graded or ungraded coins and never been ''conned'',always received what it said on the ''package''.Slagging? No,its the truth!

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10 hours ago, MrGeorge said:

Well by the looks of it chards refused a refund the op came on the forum and talked about his experience and like magic chards are now offering a full refund. So if you dont like trial by forums as you call it maybe dont read or comment on them.

Yes George,I just want to share my experience with others.I do this even if I get ''slagged" because I Know there are a few who find my topic as ''Gold".I have tried to sort it out privately with them but they refused every option I came up with.NO to full refund,NO to replacement,even NO to pay a bit more to get one in Uncirculated condition.

I`m looking for a long "relationship" with a "transparent" seller,who is willing to fix its mistakes at their cost,not at the customer cost.

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1 hour ago, Alex said:

NO to full refund

Please explain what was actually offered in terms of a refund?

Did they offer a full refund on the coin but not a refund on postage? or something else

Thanks

 

Help thread for members new to silver/gold stacking/collecting

The Money Printing Myth the Fed can't and don't money print - Deflation ahead, not inflation 

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1 hour ago, MrGeorge said:

The pack mentality on forums is ridiculous. It seems to be from these people with small man syndrome

If the forum was full of people with small man syndrome you would fit in a lot better 

Help thread for members new to silver/gold stacking/collecting

The Money Printing Myth the Fed can't and don't money print - Deflation ahead, not inflation 

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Isn't Chards a coin dealer or do they sell these as both bullion and numismatics?

If I saw a coin listed as Unc i'd certainly expect it to be that grade since it is a standard UK grade just like F, Vf, Ef.

As to returning coins and losing out on the postage both ways I have done this once or twice.  I think with HGM and Atkinsons because one was obviously exmount and the other was so worn it could almost a blank planchette.  I guess I could have argued for postage to be refunded due to them being underweight but honestly couldn't be bothered with the hassle. 

If I had recieved a rooster in AEF or good VF When it was listed as being UNC I'd be disappointed as it's not hard to find them in good condition and it's a very common coin.

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4 hours ago, MrGeorge said:

The pack mentality on forums is ridiculous. It seems to be from these people with small man syndrome  

I am 6ft4" and 130kg so no small man syndrome here. I do however like Atkinsons and Chard and assume they will give me a huge discount on my next order for sticking up for them :).

Pack mentality? - I think its worse than that. There is clearly some sort of gang culture on this forum. Me and the Sovereign crew are currently at war with the Privvy Possee who in turn are against the Moon Panda Massive. Very nasty. 

Currently stacking 10oz Unas and Britannia bars 

 

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10 minutes ago, onlyroadtoheaven said:

I am 6ft4" and 130kg so no small man syndrome here

That'll be all those Cream Teas and trips to Harry Ramsden's :P

Technically, alcohol is a solution..

'It [socialism] poses a growing threat, however unintentional, to the freedom of this country, for there is no freedom where the State totally controls the economy. Personal freedom and economic freedom are indivisible. You can’t have one without the other. You can’t lose one without losing the other.'

"There is no such thing as public money, there is only taxpayers' money"

Let not England forget her precedence of teaching nations how to live.

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@Alex

IMO, You should go to coin shows, then you can see the price of coins compared to condition.  There are a few collectors on this site who buy coins from a condition first then price second perspective.   

I also like Chards Atkinsons Bairds. I have had good buying experiences with them.

  I think if someone asks for the best coin that the dealer has they should pay for time taken for the dealer to look through the coins eg 15mins of labour = £25 + vat  

@onlyroadtoheaven   you are big thats 22 stone  

 

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4 hours ago, Kman said:

Please explain what was actually offered in terms of a refund?

Did they offer a full refund on the coin but not a refund on postage? or something else

Thanks

 

A full refund should cover the postage cost not just for the coin as they offered.It`s their fault,not mine,they should pay for the postage.

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5 hours ago, MrGeorge said:

Yes my friend i am glad you made the post  because  it highlights potential problems we could all run into when buying from them .  Customer service is key, it shouldnt take this to make the company sort their wrong doing . 

I cant understand why some members on here sit back and are of the optinion that they agree with the service you have had . When in reality if it were them they would feel the same as you . The pack mentality on forums is ridiculous. It seems to be from these people with small man syndrome who have nothing else going on in their lives so like to troll the threads in order to vent their fustration in their otherwise mundane lives. 

Just ignore the ''background noise'' :) The topic is not for them anyway.

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2 hours ago, Murph said:

Isn't Chards a coin dealer or do they sell these as both bullion and numismatics?

If I saw a coin listed as Unc i'd certainly expect it to be that grade since it is a standard UK grade just like F, Vf, Ef.

As to returning coins and losing out on the postage both ways I have done this once or twice.  I think with HGM and Atkinsons because one was obviously exmount and the other was so worn it could almost a blank planchette.  I guess I could have argued for postage to be refunded due to them being underweight but honestly couldn't be bothered with the hassle. 

If I had recieved a rooster in AEF or good VF When it was listed as being UNC I'd be disappointed as it's not hard to find them in good condition and it's a very common coin.

Spot on,in this condition I would pay only the spot price.

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3 minutes ago, Alex said:

Spot on,in this condition I would pay only the spot price.

From a large dealer? I think your expectations are a tad optimistic:D If not ridiculous.

If you only want to pay spot, stick to this forum, even then you'll be lucky.

Profile picture with thanks to Carl Vernon

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1 minute ago, sovereignsteve said:

From a large dealer? I think your expectations are a tad optimistic:D If not ridiculous.

If you only want to pay spot, stick to this forum, even then you'll be lucky.

Did I say from a bullion dealer?From a bullion dealer I would pay maximum 5% premium for this condition.

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