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Alex

My Chards Experience

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I fell in love with the design of the 20 francs rooster gold coin and really wanted one in Uncirculated condition.Looking at the Chards website I thought they are professionals.I told them that I`m a collector and I`m looking for the best condition.On their website it says ''Finish - Uncirculated'' and at 15% premium I was expecting to get one in UNC condition.They refused a full refund or replacement and said it`s just ''bullion''.Could have got a 'GEM' from France with a bit more money on Ebay.

Nothing more to say...

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11 minutes ago, fehk2001 said:

this is unc condition for 1904 coin and it is pretty good condition for what it is ......

Nothing more to say.. 

I have a magnifier glass.Compare those photos with mine.

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602px-France_SB816-22334e.jpg

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5 minutes ago, Mark43 said:

Wow I'm guessing you are working through all the dealers. Wonder who might be next.

Royal Mint :D but I`ll wait for a price drop for bullion.My next coin will be a 1958 gold sovereign from ebay.

Edited by Alex

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Can I ask if you are a collector and you knew you could get a coin that was in unc or near unc condition from France why you didn't get it from France? As you say you are a collector so price is not a the main consideration.

It looks to me you are going around all the BULLION dealers just to criticize them.  You would be wise to use coin collector shops instead ESP for older coins.  There are now quite a few collectors on this forum which is ok - good , but they must understand BULLION dealers sell bullion coin dealers sell coins, if you want a European coin you may be better going to the said country. 

 

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10 minutes ago, ChardLizzie said:

Hi @Alex thank you for your comments, we do want you to be happy and are sorry that you have not enjoyed your experience with Chard. I can see that you ordered the French 1899-1906 20 Franc Rooster gold coin as seen here https://www.chards.co.uk/gold-twenty-20-franc-bullion-french/1571 This coin is sold as a bullion coin at a low premium above the intrinsic metal value. The specification does state that the finish is uncirculated, meaning not proof or proof-like. This is not a grade and is a term which we use to describe coins "Uncirculated or Unc; In new condition as issued by the mint, but owing to mass production methods, not necessarily perfect." I can see that Bhumika did say "As you mentioned it is bullion grade so there will be some imperfections, but I will try to get the best one from our stock." Whilst we would not usually offer a refund on bullion products, I can see that we did offer a refund on the coin that you bought as we were unable to exchange the coin for one in a better condition. We are still willing to do this. If you would like a refund, please contact me and I will arrange this. 

 happy new year ,  while you are here , may I ask do you think we can have free delivery if we order e.g over 2k worth of items in one transactions  :) during jan 

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54 minutes ago, fehk2001 said:

It’s ok if u just want the pattern or invest into gold only 

recently I have bought “ f “ grade South Africa pond , f stand for “fine “ but in real terms it’s .....f-ed

 

my understanding is 'f' stands for fair, 'F' stands for fine?

 

HH

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It's quite clearly not Uncirculated, and the explanation of "we use a different meaning of Uncirculated" is hogwash, frankly.  There are scatches and dings consistent with circulation.

Uncirculated is a grade - it's the equivalent of Mint State, or AUNC / BUNC.

Take the refund and buy from France.

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3 hours ago, Pipers said:

Can I ask if you are a collector and you knew you could get a coin that was in unc or near unc condition from France why you didn't get it from France? As you say you are a collector so price is not a the main consideration.

It looks to me you are going around all the BULLION dealers just to criticize them.  You would be wise to use coin collector shops instead ESP for older coins.  There are now quite a few collectors on this forum which is ok - good , but they must understand BULLION dealers sell bullion coin dealers sell coins, if you want a European coin you may be better going to the said country. 

 

Although I agree with those saying this is clearly not UNC and the chards listing is oddly misleading, you are spot on.

For collectable gold just DO NOT buy from bullion dealers. It seems like Alex is after gradeable coins at bullion prices. I know people have got lucky from HGM in the past, but even then they clearly sold as bullion.

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1 minute ago, onlyroadtoheaven said:

I really think this trial by forum is in bad taste. Fine if its a rogue seller that we need warning about but Chards and Atkinsons are the good guys - I would just sort it out with them on a personal basis and do it with dignity. 

23 posts and most of them are about perceived poor customer service. :rolleyes:

I think dealers have to be open to criticism when they get it wrong though. And plenty of forummers will pile in and defend the dealer if they are legit.

It does seem like the OP is going around all the bullion dealers searching for a miracle deal though.

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2 minutes ago, onlyroadtoheaven said:

I really think this trial by forum is in bad taste. Fine if its a rogue seller that we need warning about but Chards and Atkinsons are the good guys - I would just sort it out with them on a personal basis and do it with dignity. 

23 posts and most of them are about perceived poor customer service. :rolleyes:

Well by the looks of it chards refused a refund the op came on the forum and talked about his experience and like magic chards are now offering a full refund. So if you dont like trial by forums as you call it maybe dont read or comment on them.

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12 minutes ago, MrGeorge said:

So if you dont like trial by forums as you call it maybe dont read or comment on them.

I pay my premium membership so I will comment on what I want buddy.

I like to do things with dignity and feel that this is rewarded long term - slagging respected companies off on this forum is not dignified. If Alex was a long term respected member then perhaps I would take note but this seems fishy.

Edited by onlyroadtoheaven

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