Leaving feedback, etiquette and improvement suggestions

[kimchi]

5 hours ago, fehk2001 said:

Feedback isn't that easy to leave in this forum 

It's not very intuitive at first so maybe that's something that could be looked at (?) @ChrisSIlver

After you've worked out how to do it once it's pretty simple on a PC, maybe it's harder on a mobile or tablet (?)

I've always left feedback for folk and have only had some lovely buying experiences through here so far (touch wood), but perhaps a more nuanced feedback system (comms, delivery etc) would be good. If it's a simple choice, and especially as a relative newbie, as long as I had the goods eventually I would be hesitant to leave negative feedback in case of a 'revenge' negative left against me, and would more likely just leave nothing (which you'd hope to some extent would speak for itself, but it doesn't) and avoid that person in future.

Also, as a newbie I've left positive feedback for everyone and asked for honest feedback in return, but two sellers didn't bother and one left feedback on the wrong thread (I guess because it's a pain to search for the right thread title on mobile - ?). That's OK for them - they have loads of positive feedback already, but as a newish member here looking to build a reputation as someone honest and good/easy to deal with that's well over £1500 I've spent on here and received no feedback for two purchases (where I left it for the sellers) and one where I got feedback as the seller (!) on completely the wrong thread.

I think the feedback system needs looking at.

As does this nice cool Heineken, cheers!

[Kman]

Feedback should 100% be displayed in sales threads 

[fehk2001]

4 minutes ago, Kman said:

Feedback should 100% be displayed in sales threads 

Yes and no 

it's not easy to read the feedback history 

sometimes I enjoy reading them especially 

@sovereignsteve feedback history 

[sovereignsteve]

there's no legislating for revenge feedback

would never let it stop me leaving honest feedback, however bad.

[Roy]

I never give feedback or ask for it.

I like anonymity.

But if you get repeat business from me, it's positive 

 

 

 

 

[kimchi]

11 minutes ago, sovereignsteve said:

there's no legislating for revenge feedback

would never let it stop me leaving honest feedback, however bad.

Very true, and I admire your stance (it's absolutely the correct one imo). I just have felt that as a newbie from joining around May it's a bit intimidating as it is (and with the forum change it got harder to work out how to leave feedback). If no-one knows you and you're looking to be known as trustworthy and a pleasure to deal with, albeit only as a buyer initially, as long as I got the goods eventually and all was genuine and as described I personally wouldn't risk having 50% negative after just two deals, or (say) 33% after three.

The cost is too great to your account reputation. Luckily all my purchases have been spot on on here so far, and have often been a great pleasure. I've never left exaggerated feedback in the hope of receiving some back, and never would. But like I said I've spent over £1500 (that might not be a lot to many but it's a huge deal for me) and yet I politely asked for feedback and got none in half of my six or seven deals on here, from long term members with loads of feedback (I'm alright Jack). I don't know - maybe I wasn't as easy to deal with as I thought (I'd be surprised though as I pay promptly, never quibble over stuff, never try to haggle it down once I've committed - I PM to buy something at the asking price, pay straightaway, and then chat for a bit if the seller is interested in doing so).

I think some sellers don't realise how it matters to have an honest trail of whatever kind when buying through the forum (or perhaps they do and that's what some avoid - ?). The former like the guy (lovely bloke) who left me feedback as a seller on the wrong thread when I was the buyer. I know he meant well (hey I left you good feedback on a random thread!) but what would an eagle eyed buyer see when they actually clicked through - it looks like fake feedback (and to a large extent it is).

@ChrisSIlver I think you need a different system so 'fake' feedback can't be made, at least, and there is more of an onus on the seller than the buyer. The forum is growing (even since I've joined it seems to be at a turning point of sorts as of now with rapidly growing - if somewhat 'casual', perhaps - ? - members signing up).

 

[kimchi]

25 minutes ago, Roy said:

I never give feedback or ask for it.

I like anonymity.

But if you get repeat business from me, it's positive 

 

 

 

 

A very interesting point I'd never thought of, thanks @Roy.

The sellers I've bought off never said they wanted anonymity though ('so we won't leave feedback for each other if that's OK with you?' - which would have been fine!). Each time I suggested leaving feedback which they happily agreed to, but it seems they either just didn't bother, or it's too much of a struggle on here on mobile formats (again @ChrisSIlver)? I had politely asked for honest feedback in return, was given happy noises, and received none despite leaving it for them.

Surprise surprise @arshimo2012 (as just one example) left feedback after just mentioning it to him in my initial payment and confiirmed receipt PMS.

It's not rocket surgery (or is it on my mobiles/iPads etc)?

The system just generally isn't working for a relative newbie like me who doesn't do loads of trades but would like to build up their trading reputation as and when they make significant purchases, I don't think that's too much to ask.

 

[fehk2001]

20 minutes ago, kimchi said:

Very true, and I admire your stance (it's absolutely the correct one imo). I just have felt that as a newbie from joining around May it's a bit intimidating as it is (and with the forum change it got harder to work out how to leave feedback). If no-one knows you and you're looking to be known as trustworthy and a pleasure to deal with, albeit only as a buyer initially, as long as I got the goods eventually and all was genuine and as described I personally wouldn't risk having 50% negative after just two deals, or (say) 33% after three.

The cost is too great to your account reputation. Luckily all my purchases have been spot on on here so far, and have often been a great pleasure. I've never left exaggerated feedback in the hope of receiving some back, and never would. But like I said I've spent over £1500 (that might not be a lot to many but it's a huge deal for me) and yet I politely asked for feedback and got none in half of my six or seven deals on here, from long term members with loads of feedback (I'm alright Jack). I don't know - maybe I wasn't as easy to deal with as I thought (I'd be surprised though as I pay promptly, never quibble over stuff, never try to haggle it down once I've committed - I PM to buy something at the asking price, pay straightaway, and then chat for a bit if the seller is interested in doing so).

I think some sellers don't realise how it matters to have an honest trail of whatever kind when buying through the forum (or perhaps they do and that's what some avoid - ?). The former like the guy (lovely bloke) who left me feedback as a seller on the wrong thread when I was the buyer. I know he meant well (hey I left you good feedback on a random thread!) but what would an eagle eyed buyer see when they actually clicked through - it looks like fake feedback (and to a large extent it is).

@ChrisSIlver I think you need a different system so 'fake' feedback can't be made, at least, and there is more of an onus on the seller than the buyer. The forum is growing (even since I've joined it seems to be at a turning point of sorts as of now with rapidly growing - if somewhat 'casual', perhaps - ? - members signing up).

 

1500 pounds + forum members k meals , don't forget 

[arshimo2012]

7 minutes ago, kimchi said:

A very interesting point I'd never thought of, thanks @Roy.

The sellers I've bought off never said they wanted anonymity though ('so we won't leave feedback for each other if that's OK with you?' - which would have been fine!). Each time I suggested leaving feedback which they happily agreed to, but it seems they either just didn't bother, or it's too much of a struggle on here on mobile formats (again @ChrisSIlver)? I had politely asked for honest feedback in return, was given happy noises, and received none despite leaving it for them.

Surprise surprise @arshimo2012 (as just one example) left feedback after just mentioning it to him in my initial payment and confiirmed receipt PMS.

It's not rocket surgery (or is it on my mobiles/iPads etc)?

The system just generally isn't working for a relative newbie like me who doesn't do loads of trades but would like to build up their trading reputation as and when they make significant purchases, I don't think that's too much to ask.

 

Since this new format it took me time to find the feedback system. I always use to leave feedback before 

[sovereignsteve]

12 minutes ago, kimchi said:

The sellers I've bought off never said they wanted anonymity though

Doesn't really apply in the case of sellers; most sales will be advertised through the forum sales thread so the seller's part in it is there for all to see. Some buyers do not want it broadcasting to all and sundry,  I respect that and it's fine.

54 minutes ago, Roy said:

I never give feedback or ask for it.

I like anonymity.

 

[kimchi]

26 minutes ago, sovereignsteve said:

Doesn't really apply in the case of sellers; most sales will be advertised through the forum sales thread so the seller's part in it is there for all to see. Some buyers do not want it broadcasting to all and sundry,  I respect that and it's fine.

 

Yes of course, but I haven't been posting about buyers wanting to stay anonymous.

@Roy didn't specify either buying and/or selling.

<edit> Or am I meant to 'read between the lines' there as well as the pretty ropey (sorry guys, I love this forum, but...imho...at present) feedback system?

[morezone]

First, the quickest way to leave feedback through a PC browser is to use the +create drop down tab in the top right corner near the bell and envelope icons.

3rd option is feedback and when clicked will bring up a new window.

Type members name and it will auto suggest and when the right name pops up, click it.

For the topic you will need to remember the title name and then start typing it.  It will auto suggest and when the correct thread pops up, click it.  You used to be able to copy and paste the url but I believe this function no longer works.

When using a mobile browser it's the top right three lined box, then browse, then feedback and then there is a "add feedback" button.

I'm not sure how it's done on tapatalk especially after the most recent upgrade where I'm all confused as to how to properly navigate things.

[morezone]

There always the old school method of leaving feedback.  A section where each member has their own thread.  Simple copy and paste to the deal thread if required.  Plenty of space to write about the experience and in the event of a dispute, both parties will be able to leave their responses for all to see so any buyers/traders can then make up their own mind as to who is right/wrong and whether they want to deal with Tom and Harry etc

It does mean that feedback score cannot be viewed and would mean wading through a number of posts to check feedback history.

It also means that one needs to check with the other party to see if they have a feedback thread and then locating it using the search function or manually finding it.  A way round this would be for sellers to leave a link to their feedback thread in the sales thread (or signature) or maybe exchange feedback during initial contact.

I don't think there's a way of having a simple, versatile and accurate feedback system.

[kimchi]

10 minutes ago, morezone said:

I don't think there's a way of having a simple, versatile and accurate feedback system.

So that's that, then?

'Just deal with the official forum system as it is'? When we've just had a member with a pretty sketchy (from the sounds of it) longterm trading and communications behaviour, who only had one 'negative' feedback on their profile, only at last banned from trading via the catalyst of telling yourself to '**** off'?

I'm staggered.

[sovereignsteve]

I would imagine that we're simply stuck with the forum software as it is. There was definitely a step backwards in a couple of areas after the last software upgrade and it probably means we are left with Chris having to make suggestions for improvements to the software author or having to pay for any SF specific improvements.

In the meantime there's nothing to stop the group getting our heads together and coming up with a suitable system that will run on the platform as we have it.

[morezone]

1 minute ago, kimchi said:

So that's that, then?

Throw your suggestions. @ChrisSIlver can always have a look at them to see if they can be implemented.

We can have a more detailed feedback system going old school but would involve more work for people in order to leave feedback.  It would however be far more accurate if looked at properly.

You also have to remember the forum is off the shelf software with added modules so there will be limitations of what can or can't be done/implemented without finding and paying someone to create modules etc.

The other problem we have is the nature of the forum.  Many people want to remain anonymous so not everything is a transparent as can be.  Let's say I was the perpetrator of a bad deal.  The other party isn't happy with me and gives it all this and the other.  I could out of spite and hostility just plaster their address all over for the world to see.  For this reason feedback might not always be accurate and detailed and things may be omitted in order to keep the peace. 

[Roy]

@kimchi

I understand your frustration.

Thing is...we're all a bit confused here! In my 2 years of buying on the forum, I've never had a bad deal. I did buy from lee once, I was uncomfortable with the deal (although it was successful) and didn't deal with him again.

The forum is generally self policing. I know I bleat on about it too much but if people follow the forum, read all the threads and just chat rather than asking the same questions, then they will get confidence and know who to trust.

I'd buy from you.

[Goldhooked]

13 hours ago, sovereignsteve said:

there's no legislating for revenge feedback

would never let it stop me leaving honest feedback, however bad.

This is why eBay removed the ability for sellers to leave buyers negative feedback several years ago as it was just abused for revenge purposes.

[TheGoldSovereign]

I was just coming to this section to post a related suggestion, that the reputation system is extremely bias as there is no downvoting?

Users can run their mouth upsetting others with no recourse to their reputation, unless I've missed something glaringly obvious

 

[shawy2510]

Any ideas why I can't leave feedback for a member who has 0 feedback so far? How are they supposed to get credit for good transactions if it does not allow me to give feedback?

[morezone]

3 minutes ago, shawy2510 said:

Any ideas why I can't leave feedback for a member who has 0 feedback so far? How are they supposed to get credit for good transactions if it does not allow me to give feedback?

How are you trying to leave feedback?

Quote

First, the quickest way to leave feedback through a PC browser is to use the +create drop down tab in the top right corner near the bell and envelope icons.

3rd option is feedback and when clicked will bring up a new window.

Type members name and it will auto suggest and when the right name pops up, click it.

For the topic you will need to remember the title name and then start typing it.  It will auto suggest and when the correct thread pops up, click it.  You used to be able to copy and paste the url but I believe this function no longer works.

 

[shawy2510]

I was using the mobile site on phone that wouldn't work, I have then tried switching to desktop version which on my profile allows me to leave feedback for myself but not on the other persons profile & then on Tapa there is no chance

[morezone]

2 minutes ago, shawy2510 said:

I was using the mobile site on phone that wouldn't work, I have then tried switching to desktop version which on my profile allows me to leave feedback for myself but not on the other persons profile & then on Tapa there is no chance

That option isn't available on the phone browser.

Quote

When using a mobile browser it's the top right three lined box, then browse, then feedback and then there is a "add feedback" button.

 

[shawy2510]

Sorted now. +create worked. Thank you