I placed an order with eldarado coins on the 28th October and recieved an email confirming items shipped on the 29th.
Communication whas been clear and pleasant to date,however, still to this day have not received items. Checked royal mail site and the status hasn't changed since the 29th!! Called royal mail, they said the tracking nimber showed it had been shipped to France and returned to Germany! I let Eldorado know and they responded confirming claim to be raised with german postal and could take at least 8 weeks for wrjtten response from them, which enables insurance claim...to then refund me??!! What about the coins I've been waiting so long for?!! Is this normal, has anyone else experienced this?