Robjw

Ombudsman finally got back to me and rejected it as a buyer seller dispute.
 
So in the end they got away with it, UPS maintain their hands were tied but it is utterly ridiculous, Perth Mint stopped replying and the company just send vile emails if they do respond.
 
Scum company overall, I assume they took the claim money too, no other reason not to allow UPS to deal with me directly.

Today I received this amazing ripple bar from @BackyardBullion 
After a recent disappointing forum purchase I was left with 20 oz of milky coins so shipped them off to BYB for the magic to happen, really pleased with the outcome.
I cant express how good it is to throw a bar like this around in your hand, it makes a change from having to treat everything with white gloves. I might have to start getting larger weighted ones in the future Brexit permitting.
 

Sorry to hear this; I do hope it gets sorted out.

I would suspect they havnt claimed the money, instead just ignoring the whole thing as they ignore me, however this means they have my money and could potentially claim from UPS too if they havnt already. 
UPS have even sent messages to the Perth Mint for me too explaining why they cant talk to me and stating a claim was issued to goldsilver.be on the 27th of August.
The Perth Mint are investigating, ive had messages from the whole sale manager and minted products manager who have reached out for more information a couple of times.
 

View this giveaway September 2020 Premium Member Prize Draw
Our forum sponsor:

(Note that the above banner is from our forum sponsor and shows to all member groups on this prize draw page)
 
Premium Member September 2020 Prize Draw. Entry closes end of September 2020 London time (As per forum server time).

 This months prize: 
  
2020 30g Chinese Panda silver Coin





/ Gold/Platinum Premium member Bonus Prize Pot:



Should the winner of the prize draw be a Gold Premium Member or a Platinum Premium Member at the time of draw,  you will also win:
2017 1oz Perth Mint Lunar year of the rooster
2018 Perth Mint 1oz Lunar Series 2 year of the Dog
2020 1oz Perth Mint Kookaburra




To upgrade to Gold or Platinum and to have a chance of winning everything listed above, please send a private message to @ChrisSilver 

To enter the draw you will need to first have premium membership, you will then need to take a ticket. 
To buy Premium Membership to enter the draw please visit the store: Click here to visit the store and buy premium membership
New members purchasing Gold/Platinum Premium Membership, please purchase from the store using the link above. Existing Silver/Gold Premium members upgrading membership level, please PM ChrisSilver 
 
To be eligible to win the participant needs to be a Premium Member both at the time of taking a ticket and at the time of the winner being drawn.

 
1 entry per person. Creating multiple accounts to abuse this limit will result in the permanent ban of your account and all future accounts associated with you, The Silver Forum has a strict policy in regards to multiple accounts. The winner needs to be a Premium Member both at the time of taking a ticket, and the time the winner is drawn. If the system chooses an ineligible winner they will unfortunately not win and the prize draw will be put up again. We advise you to securely save your card details for automatic payment so that your membership dose not lapse and so you are always eligible to win. The winner is responsible for any applicable import taxes or duties, this information is also shown in the terms and conditions that you need to accept when taking a ticket. This prize is dispatched from the UK. 
Submitter ChrisSilver Expiration Date 16 days and 1 hour Submitted 14/09/20 Category Premium Member Monthly Prize Draws  

I would suspect they havnt claimed the money, instead just ignoring the whole thing as they ignore me, however this means they have my money and could potentially claim from UPS too if they havnt already. 
UPS have even sent messages to the Perth Mint for me too explaining why they cant talk to me and stating a claim was issued to goldsilver.be on the 27th of August.
The Perth Mint are investigating, ive had messages from the whole sale manager and minted products manager who have reached out for more information a couple of times.
 

Ive genuinely considered this and it turns out cheaper for me to fly to them than the shipping cost I paid on my order haha.
Just waiting to see what the Perth Mint say, see if that brings me any joy, if not my next port of call is to report them to all the mints.
Still pressuring UPS to provide the information that would let my bank pursue the money too.

It is so difficult because while actually the fault was not goldsilver.be, the way they have handled it all is just insane, the fact they are still actually ignoring me and only bothered to reply because I complained to the Perth Mint is just so frustrating, more over they only replied to call me a crook and fraudster yet UPS have issued a claim and accepted the package is lost.
They do not lose a single penny but would rather ignore me, my guess is they have claimed the money and keeping that too, I base that on the very limited information I have from UPS. 

Ive genuinely considered this and it turns out cheaper for me to fly to them than the shipping cost I paid on my order haha.
Just waiting to see what the Perth Mint say, see if that brings me any joy, if not my next port of call is to report them to all the mints.
Still pressuring UPS to provide the information that would let my bank pursue the money too.

Just seen this post I ordered from gold silver.be last week order came through yesterday , no problems with transaction or dispatch time but UPS did leave my parcel at my driveway gate and was not signed for Did not ring my bell or attempt to knock ,I did not know of the horror stories I have read on here so I definitely wont use them again.

@Robjw all I can do offer you free drink pal as my condolences I see on one of your post your in Manchester . I have stopped using GS.be over a year in the past ordered metals worth over 15K with them without any issues or problems (pre Covid). I have changed my strategy on stacking Gold only and moved away from Silver and only trust European Mint, ATS Bullion, Chards, Atkinson, Baird and co, Sharps Pixley, Royal Mint and Hatton Garden metals. Not on my trusted list I don't order metals from that dealer (as you can see majority in the UK).
You can contact action fraud police in the UK https://www.actionfraud.police.uk/ and log a claim with as much detail as possible. They will investigate and if they have jurisdiction they will enforce the law.

Absolutely, I bet overseas bullion dealers get hit with people trying their luck all the time but there are definitely ways to conduct yourself.
I could honestly look past all the exchanges if they just did what any normal business should do and ask the courier what has happened.
They confirmed themselves that the parcel was delayed after checking with UPS, telling me it was simply delayed and would be delivered in the next couple of days, 40 minutes later it had been delivered 3 days prior with no signature.
From that second on they didn't care, it was delivered and I was scamming them.
Edit: 
Just as an added point to this, I've had delivery issues with the European Mint too and when I contacted them they chased up and reassured me everything would be fine, turns out it was in my greenhouse so all was fine and is why I defend the European Mint when I see things on the forum.
They were totally professional, they reassured me it would get resolved and helped me in anyway they could.
I've even had problems with coins they sent and all issues are dealt with.
Couldn't recommend them enough.

I can appreciate that GoldSilver.be are little more than a one-man-band company and reimbursing a customer on such a big order would cripple them, but their attitude STINKS. If the carrier has lost the shipment what harm can it do them? Why aren't they making any attempt to help? i think their name is mud now, at least for anyone who uses this website.

Absolutely, I bet overseas bullion dealers get hit with people trying their luck all the time but there are definitely ways to conduct yourself.
I could honestly look past all the exchanges if they just did what any normal business should do and ask the courier what has happened.
They confirmed themselves that the parcel was delayed after checking with UPS, telling me it was simply delayed and would be delivered in the next couple of days, 40 minutes later it had been delivered 3 days prior with no signature.
From that second on they didn't care, it was delivered and I was scamming them.
Edit: 
Just as an added point to this, I've had delivery issues with the European Mint too and when I contacted them they chased up and reassured me everything would be fine, turns out it was in my greenhouse so all was fine and is why I defend the European Mint when I see things on the forum.
They were totally professional, they reassured me it would get resolved and helped me in anyway they could.
I've even had problems with coins they sent and all issues are dealt with.
Couldn't recommend them enough.

I just feel for you so bad my friend. 
This is in no way defending GS.be's actions - but there are a lot of people that will try to steal from bullion dealers in this way - the EU mint deals with it almost on a weekly basis. But even then there are better ways to go about things than just telling your customers to F off. 
I sincerely hope you get some resolution to this and some form of recompense. 

I did and I posted it in a general precious metals forum where people discuss things.
It might well turn up tomorrow, not sure how that changes what I posted and why you have to be so hostile about discussing this, I was just asking if other people had issues with goldsilver.be and the UPS service after giving my context of my order.

I just don't get how they can refuse to engage with you!
UPS have said there was an issue with delivery for gods sake!
I wish you all the best in resolving this - have you raised a claim with your bank yet?

So claim was issued on the 27th of August as far as UPS can tell me, I have emailed and left messages on my order but goldsilver.be are totally ignoring me now. They have not replied to any email since the 4th of August.
UPS are not allowed to discuss or make the claim out to myself.
Yet again another display of being just scummy human beings, they now double the money for the product.
 
Edit update: I decided to email Perth Mint and make a distributors complaint against goldsilver.be, CCing in both goldsilver.be and the UPS manager I have been dealing with in attempt to get my money back. Will update if I get any reply from the Perth Mint.

This is a joke mate I really feel for you.
Never going use these myself from now on if this is how it goes.
Rav

So claim was issued on the 27th of August as far as UPS can tell me, I have emailed and left messages on my order but goldsilver.be are totally ignoring me now. They have not replied to any email since the 4th of August.
UPS are not allowed to discuss or make the claim out to myself.
Yet again another display of being just scummy human beings, they now double the money for the product.
 
Edit update: I decided to email Perth Mint and make a distributors complaint against goldsilver.be, CCing in both goldsilver.be and the UPS manager I have been dealing with in attempt to get my money back. Will update if I get any reply from the Perth Mint.

Today I received this amazing ripple bar from @BackyardBullion 
After a recent disappointing forum purchase I was left with 20 oz of milky coins so shipped them off to BYB for the magic to happen, really pleased with the outcome.
I cant express how good it is to throw a bar like this around in your hand, it makes a change from having to treat everything with white gloves. I might have to start getting larger weighted ones in the future Brexit permitting.
 

Today I received this amazing ripple bar from @BackyardBullion 
After a recent disappointing forum purchase I was left with 20 oz of milky coins so shipped them off to BYB for the magic to happen, really pleased with the outcome.
I cant express how good it is to throw a bar like this around in your hand, it makes a change from having to treat everything with white gloves. I might have to start getting larger weighted ones in the future Brexit permitting.
 

Today I received this amazing ripple bar from @BackyardBullion 
After a recent disappointing forum purchase I was left with 20 oz of milky coins so shipped them off to BYB for the magic to happen, really pleased with the outcome.
I cant express how good it is to throw a bar like this around in your hand, it makes a change from having to treat everything with white gloves. I might have to start getting larger weighted ones in the future Brexit permitting.
 

AGREE! entirely with both of you here - I love to polish (Gently) every day my "TSUNAMI" (KILO+) from ByB and find exactly the same  -MEGA CATHARTIC! 😉👍😍