Hmm .... My thoughts exactly as a new stacker and having watched shadowstacker extolling the virtues of having a good relationship with a dealer I decided to pop in.
So on Wednesday morning I phoned Chards to place a order for collection today. I very nice lady told me I couldn't order over the phone but could easily pay on collection. I wanted to lock in the price so at dinnertime I placed an order online with special instruction for collection between 4:30pm - 5:00pm today. Within a few minutes a received a confirmation telephone call with a reminder to bring my passport / driving license and card I paid with all very professional.
This morning I had to start work early so the I could finish early to get there at the appointed time. I was greeted by I nice lady who took my documents off to be copied. On returning I was informed the my order hadn't been taken out of the vault which was now locked as they were closing at 5:00 pm and I should return Monday morning !
Presumably to repeat this process. Through gritted teeth I asked for my order to be delivered, paid the additional delivery cost, asked for the copies of my documents to be destroyed and left.
What should of been the start great relationship was over before it even began.
The coin in hand dealer experience will have to wait til I get to londinium I suppose.
Mistakes happen but Chards my TIME is MONEY had you wasted it.
Congratulations I'm quite I laid back character and you manage to ruffle my feathers, with my first ever negative trip to Blackpool.
Side note : The 2018 silver krug they had on display had a blemish on it, so I'm thinking they all must have and they must also keep their display gold bullion in a different vault.