Again I stand by my comments. I feel there are a number of people who believe that certain companies can do no wrong, you can see it when you look through similar cases of customer service issues on the forum. When 'their' company messes up (in some cases quite spectacularly) they seem to completely ignore the fault and in some cases actually berate the customer/OP.
Yet when another company treats a customer similarly they are more than happy to voice there concerns over the service which had been provided. Its plain hypocritical.
Even though I have used Chards in the past (I won't anymore I might add) I don't let that constrain me from speaking my mind and questioning the validity of a response and how they choose to do business with customers. The same applies for any other company I feel has done wrong by an individual, after all there is nothing to say that I or someone I know will not be next to have issues.