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TheWhiteStuff

Member
  • Posts

    87
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  • Trading Feedback

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  • Country

    United Kingdom

Reputation Activity

  1. Like
    TheWhiteStuff got a reaction from sovereignsteve in Anybody have feedback on Heubach-Edelmetalle.de   
    Just to update you. 
    They have finally refunded me. 
    I only returned the 2 panda trays and the damaged kooks because with everything it took the postage over 2kg making it very expensive to return.
    I emailed them explaining what i had returned and calculated the amount i should be refunded.
    Every time i emailed them they just kept repeating 'return the goods and we will refund you' Even after they were down as received on the tracking.. so i contacted the European complaints commission because i thought they were trying to rip me off.
    In the end they refunded the amount for the full order.
    I am still not really sure if they even received the returned goods. Hell i'm not even sure if they understood i didn't send it all back.
    But i got some free silver so i'm happy.
  2. Like
    TheWhiteStuff got a reaction from Bullionbilly in Anybody have feedback on Heubach-Edelmetalle.de   
    Just to update you. 
    They have finally refunded me. 
    I only returned the 2 panda trays and the damaged kooks because with everything it took the postage over 2kg making it very expensive to return.
    I emailed them explaining what i had returned and calculated the amount i should be refunded.
    Every time i emailed them they just kept repeating 'return the goods and we will refund you' Even after they were down as received on the tracking.. so i contacted the European complaints commission because i thought they were trying to rip me off.
    In the end they refunded the amount for the full order.
    I am still not really sure if they even received the returned goods. Hell i'm not even sure if they understood i didn't send it all back.
    But i got some free silver so i'm happy.
  3. Like
    TheWhiteStuff got a reaction from Agpanda in Anybody have feedback on Heubach-Edelmetalle.de   
    Just to update you. 
    They have finally refunded me. 
    I only returned the 2 panda trays and the damaged kooks because with everything it took the postage over 2kg making it very expensive to return.
    I emailed them explaining what i had returned and calculated the amount i should be refunded.
    Every time i emailed them they just kept repeating 'return the goods and we will refund you' Even after they were down as received on the tracking.. so i contacted the European complaints commission because i thought they were trying to rip me off.
    In the end they refunded the amount for the full order.
    I am still not really sure if they even received the returned goods. Hell i'm not even sure if they understood i didn't send it all back.
    But i got some free silver so i'm happy.
  4. Like
    TheWhiteStuff got a reaction from nr73 in 10oz Dragon, Scottsdale Stacker, 5oz bars & more :)   
    I would like the 10oz year of the dragon please.
  5. Like
    TheWhiteStuff got a reaction from jayboat in Anybody have feedback on Heubach-Edelmetalle.de   
    The coins from the strait corner tray are consistent in thickness.
    The ones from the rounder corner tray appear to vary in thickness when looking round the edge of the same coin.
    The round corner tray is also the ones with the loosely fitting capsules.
    That's not to say if you have a round corner tray its fake, i think there are genuine variances in the trays. From that link in my other post someone mentioned that there are a lot of reproductions of the round corner version though.
    I'm still not 100% as i don't have the thickness gauge and they do look very identical. Still going to send them back. Will keep you posted.
    You can see the different in the capsules from the position of the notches in this photo. the loosely fitting one is on the left its just the photo/lighting make the one on the right look fake.
    .
     
     
  6. Like
    TheWhiteStuff got a reaction from jayboat in Anybody have feedback on Heubach-Edelmetalle.de   
    Yea i did, maybe the payment hasn't gone through.
    They ship a little slower than other sites I've used but it wasn't like it took ages either.
    When following the link in the email to tracking it will only work in German. If you use the button on the DHL website to change it to English it wont let you track it for some reason.
  7. Like
    TheWhiteStuff got a reaction from jayboat in Anybody have feedback on Heubach-Edelmetalle.de   
    Arrived today.
    I seem to be having really bad luck with all the dealers...
    2 out of 5 kooks arrived cracked.
    Whats very strange is one of the two panda trays ordered came with different capsules. I think this must have been a mint error because i cant understand why they would swap the capsules.
    The different capsules aren't airtight and don't fit snug in the tray. They come open just trying to pop the panda from the tray.
    They also have a smaller opening bit. Not sure if thats clear enough in the attached photo.
    Anyone had this issue before with the 2016 panda?
    The packaging was ok. I do wonder if ordering when the stocks so low runs the risk of getting someone else's returned goods.
    I tested the pandas as i was very suspicious but they actually turned out to be real.
    Lunar dragons arrived all OK.
    The only order I've been happy with so far was an order i purchased from someone on this site.

     
  8. Like
    TheWhiteStuff got a reaction from Agpanda in 2016 Moon Festival & Smithsonian Panda Medals MCM Group buy   
    Sounds like they thought you were importing real live baby panda's.
    Got mine this morning.
    Couldn't get the moonies though.
    Thanks for the info BTW.

  9. Like
    TheWhiteStuff got a reaction from jayboat in Anybody have feedback on Heubach-Edelmetalle.de   
    Just made my first order with them after seeing this topic.
    Did take a while to get my head round things. For some reason my basket kept reverting back to empty.
    Everything i wanted was very low in stock.
    I got a few 2016 panda and a few of the lunar year of the dragon. Best price i have seen on both of these.
    Have been wanted the year of the dragon for a while but didn't want to pay over the odds. Seemed very reasonable.
    Not that great for just cheap bullion coins though.
     
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