BackyardBullion

Well, considering the escalations team and the CEO office don't know I don't know if that's going to help! 
They tell me they are waiting for the national returns centre to get back to them.
It's been 2 weeks and no reply from them yet...

The cost to replace the items.
This is basically the cost of the silver, manufacturing and hallmarking costs.
When I sent it the content of the silver was worth about £2200, now it's actually more than £2500. So the chance of being able to get more than £2500 is probably pretty slim, but if I had been allowed to make a claim 3 weeks ago when I could have done at the earliest opportunity I would have been able to factor in the £150 hallmarking charges and some labour.
Now that silver is worth more that other additional costs take it way over £2500
If they come to me and say they won't pay because it's now worth more than £2500 I will flat out take them to court and fully kick the toys out the pram.
If we claim I will be expecting a full £2500 coming to me and then I will be asking for some additional compensation as goodwill to factor in the above. A shut me up fee if you like. They have been so abysmally awful and this has caused me significant stress.
We will see. 

@JamesH
From my experience, that means the royal fail didn't get around to delivering your package and will do it next working day.
As an update to my "dangerous" package....
They royal mail don't know where it is.
Tracking has not been updated.
They literally can't tell me where it is.
Looks like this will end up being a claim but they want to wait a few more weeks before we initiate.
Total shambles.

I have little to no hope of this. 
They have strung me along for well over 3 weeks with them saying they have been searching high and low for it. They even (supposedly) had someone check manually through crates of packages at the dangerous goods/national returns centre. 
Nothing. 

Edinburgh have been amazing. 
They are assisting in every way you would expect for the claim and then beyond that too. 
They have been trying to get further information from their "Next to uselss" account manager (their words not mine).
Can't fault the assay office at all.
I have many questions on the faults of Royal Mail though. 

The following are now missing.
30x 100g Silver Forum Bars (2024) - Hallmarked but NO serial numbers on the side. 
6x Assorted chess pieces - Hallmarked but no weight markings.
If anyone sees them being put up for sale or see them anywhere on the internet pleae let me know as this will be reported to the police. 
 
 

Update from Royal Mail.
Its lost/stolen. They cant tell me. 
I have to make a claim.
Total shambles

Edinburgh have been amazing. 
They are assisting in every way you would expect for the claim and then beyond that too. 
They have been trying to get further information from their "Next to uselss" account manager (their words not mine).
Can't fault the assay office at all.
I have many questions on the faults of Royal Mail though. 

I have little to no hope of this. 
They have strung me along for well over 3 weeks with them saying they have been searching high and low for it. They even (supposedly) had someone check manually through crates of packages at the dangerous goods/national returns centre. 
Nothing. 

Edinburgh have been amazing. 
They are assisting in every way you would expect for the claim and then beyond that too. 
They have been trying to get further information from their "Next to uselss" account manager (their words not mine).
Can't fault the assay office at all.
I have many questions on the faults of Royal Mail though. 

I have little to no hope of this. 
They have strung me along for well over 3 weeks with them saying they have been searching high and low for it. They even (supposedly) had someone check manually through crates of packages at the dangerous goods/national returns centre. 
Nothing. 

I have little to no hope of this. 
They have strung me along for well over 3 weeks with them saying they have been searching high and low for it. They even (supposedly) had someone check manually through crates of packages at the dangerous goods/national returns centre. 
Nothing. 

@JamesH
From my experience, that means the royal fail didn't get around to delivering your package and will do it next working day.
As an update to my "dangerous" package....
They royal mail don't know where it is.
Tracking has not been updated.
They literally can't tell me where it is.
Looks like this will end up being a claim but they want to wait a few more weeks before we initiate.
Total shambles.

The following are now missing.
30x 100g Silver Forum Bars (2024) - Hallmarked but NO serial numbers on the side. 
6x Assorted chess pieces - Hallmarked but no weight markings.
If anyone sees them being put up for sale or see them anywhere on the internet pleae let me know as this will be reported to the police. 
 
 

Edinburgh have been amazing. 
They are assisting in every way you would expect for the claim and then beyond that too. 
They have been trying to get further information from their "Next to uselss" account manager (their words not mine).
Can't fault the assay office at all.
I have many questions on the faults of Royal Mail though. 

The following are now missing.
30x 100g Silver Forum Bars (2024) - Hallmarked but NO serial numbers on the side. 
6x Assorted chess pieces - Hallmarked but no weight markings.
If anyone sees them being put up for sale or see them anywhere on the internet pleae let me know as this will be reported to the police. 
 
 

The following are now missing.
30x 100g Silver Forum Bars (2024) - Hallmarked but NO serial numbers on the side. 
6x Assorted chess pieces - Hallmarked but no weight markings.
If anyone sees them being put up for sale or see them anywhere on the internet pleae let me know as this will be reported to the police. 
 
 

Edinburgh have been amazing. 
They are assisting in every way you would expect for the claim and then beyond that too. 
They have been trying to get further information from their "Next to uselss" account manager (their words not mine).
Can't fault the assay office at all.
I have many questions on the faults of Royal Mail though. 

The following are now missing.
30x 100g Silver Forum Bars (2024) - Hallmarked but NO serial numbers on the side. 
6x Assorted chess pieces - Hallmarked but no weight markings.
If anyone sees them being put up for sale or see them anywhere on the internet pleae let me know as this will be reported to the police. 
 
 

The following are now missing.
30x 100g Silver Forum Bars (2024) - Hallmarked but NO serial numbers on the side. 
6x Assorted chess pieces - Hallmarked but no weight markings.
If anyone sees them being put up for sale or see them anywhere on the internet pleae let me know as this will be reported to the police.