2017 Proof Sovereign Blemish

[Orchestral]

Hi everyone,

New to stacking here and I'd just thought I'd share with you my first ever proof coin which unfortunately I'll be sending back to the Royal Mint. What I thought was a little odd was that I ordered several days later than some of you and yet I received a lower proof number than some of you guys, I ordered late evening on the 29th October and I received proof #01499. The card with the unique code was also all creased, must just be my bad luck, surely the Royal Mint wouldn't send out a coin that had previously been returned.

Anyway see what you think. Apologies for the poor photos, I'm stuck with using my phone.

 

 

[sovereignsteve]

Very noticeable isn't it?

3 minutes ago, Orchestral said:

surely the Royal Mint wouldn't send out a coin that had previously been returned

I think we need a poll on this one,

I think I know what the popular opinion would be.

[fehk2001]

Return +1

[fehk2001]

14 minutes ago, sovereignsteve said:

Very noticeable isn't it?

I think we need a poll on this one,

I think I know what the popular opinion would be.

option poll aren't  accurate nowadays

[Kman]

I would return it while they still have some in stock to send out

For £430 you should be getting something perfect 

[Lea79]

My half is scratched just under the G+D and being returned today 2.  Im really disappointed its the first proof ive bought new and ive been waiting for it all week.

[Lea79]

£7.25 to return it.... Outrageous that's half ounce of silver nearly lol. 

[fehk2001]

They will refund you the postage as well if thats is their fault 

[Lea79]

Really... Do I have to ask for it because I haven't on the covering letter? 

[Noobstacker86]

I sent mine back Thursday. I got a dispatch email this afternoon so it should be here in the morning I have no idea if its the one I sent back or a replacement as I've had no other emails from them. I know how you feel @Lea79 This is my first full sov I've bought.

[Lea79]

Its the first proof ive bought new.  I hope it comes back soon.  Apart from the scratch I really liked the coin.  Its just a pain in the ass sending it back.

[fehk2001]

12 hours ago, Lea79 said:

Its the first proof ive bought new.  I hope it comes back soon.  Apart from the scratch I really liked the coin.  Its just a pain in the ass sending it back.

Don't worry they will sort that out along with the postage refund . They used to it 

apart from their bad packaging , their customer services for exchange is pretty good . 

[Noobstacker86]

got my replacement today  (sent it back as this one had a mark similar to the op's picture)  there was also a check in there to cover the postage

[HelpingHands]

I thought my full had a tiny mark like above but it turned out to be a bit of dust.

I wasn't confident opening my package since the envelope had rips on both sides.

Why is it so hard for them to post stuff in a box?

 

[fehk2001]

1 hour ago, HelpingHands said:

I thought my full had a tiny mark like above but it turned out to be a bit of dust.

I wasn't confident opening my package since the envelope had rips on both sides.

Why is it so hard for them to post stuff in a box?

 

Box would cost them more money, not environmental friendly . more time to pack hence more part time worker need

Box would cost more money than just an envelop, if every single item save them 2 pound, after 30k item that will save them 60k + postage

post 500k item a year save them 1 million on postage.  

 

 

[Lea79]

Got my return coin today.  Strangely has a lower serial number than the last 1 (not that im complaining) no check for postage tho.

[Orchestral]

I'm still waiting on mine. In fact, I had to contact them in order to find out exactly what was happening which I thought was rather poor of them. Early December they said. I can't see myself ordering much else, if anything direct from the Royal Mint again at this rate as it seems their customer service is a shoddy as their quality control.

[Murph]

They probably just box them all up and stack them randomly since multiple people will be doing it.  Then, obviously they will be picked as they come and won't be in exact order.

[richo]

The customer service is awful, no other word. Also, the last gold coin I bought was thrown in a silver mailer with not even any bubble wrap. Dinged corners and damaged packaging is inevitable.

[MickB]

Does the Royal Mint destroy returned coins and mint replacements?

[TheGoldSovereign]

On 25/11/2016 at 22:41, MickB said:

Does the Royal Mint destroy returned coins and mint replacements?

haha

[GrahamHantsHog]

I am not sure if I have a blemish in my 2017 sovereign proof, I have tried to photograph it but not easy using a loupe and an ipad ! It is just in front of the horses knee on the rear leg nearest the viewer, its very noticeable, it does not look like dust to me ? What do you think ?

[GrahamHantsHog]

The Royal Mint has refunded my proof sovereign leaving me very dissapointed as no more available, its not the end of the world however, as I did order another a while ago but am waiting for it !

I spoke to the Royal Mint and asked about their quality control and they said they only inspect the coins visually by eye and not under maginification which seems poor considering these are proof coins at a very high price, fair enough on a bullion coin but not when spending nearly double on a proof !

[Orchestral]

50 minutes ago, GrahamHantsHog said:

The Royal Mint has refunded my proof sovereign leaving me very dissapointed as no more available, its not the end of the world however, as I did order another a while ago but am waiting for it !

I spoke to the Royal Mint and asked about their quality control and they said they only inspect the coins visually by eye and not under maginification which seems poor considering these are proof coins at a very high price, fair enough on a bullion coin but not when spending nearly double on a proof !

What a disappointment! I may very well be in the same boat then, did they email to tell you? I haven't heard anything at all from them.

Yeah, I agree, for the price you think they'd give them a quick once over with a x5 loupe or something, even if only to make their job easier.

[GrahamHantsHog]

I phoned them and told them i was returning it, they credited my account yesterday, I am waiting for another separately ordered one.