Anybody have feedback on Heubach-Edelmetalle.de

[HawkHybrid]

I've checked my 2015 from stg and the capsule looks

like the top one with the larger fingernail groove. I'm

curious to know if the thicker coin came from the

round corner or straight corner tray?

if it's the same as the 2016 kook then the thicker coin

is a fake and uses it's bigger mass to make up the

weight for it's lower density.

 

(I'm assuming that stg still sourced their current date

coins directly from the mint at the time that I purchased

mine)

 

HH

[TheWhiteStuff]

 

The coins from the strait corner tray are consistent in thickness.

The ones from the rounder corner tray appear to vary in thickness when looking round the edge of the same coin.

The round corner tray is also the ones with the loosely fitting capsules.

That's not to say if you have a round corner tray its fake, i think there are genuine variances in the trays. From that link in my other post someone mentioned that there are a lot of reproductions of the round corner version though.

I'm still not 100% as i don't have the thickness gauge and they do look very identical. Still going to send them back. Will keep you posted.

You can see the different in the capsules from the position of the notches in this photo. the loosely fitting one is on the left its just the photo/lighting make the one on the right look fake.

.

 

 

Edited October 13, 2016 by TheWhiteStuff

[s27y]

On 03/10/2016 at 23:47, TheWhiteStuff said:

Just made my first order with them after seeing this topic.

Did take a while to get my head round things. For some reason my basket kept reverting back to empty.

Everything i wanted was very low in stock.

I got a few 2016 panda and a few of the lunar year of the dragon. Best price i have seen on both of these.

Have been wanted the year of the dragon for a while but didn't want to pay over the odds. Seemed very reasonable.

Not that great for just cheap bullion coins though.

 

Did you get a shipping confirmation when they shipped out your order?

I made the order last week, but haven't get anything yet.

[Seasider]

I got something to confirm receipt of my payment and saying the goods were being despatched "in the next hours and days".  It also gave me a tracking number which worked fine until the package hit the UK. 

[TheWhiteStuff]

On 10/16/2016 at 13:25, s27y said:

Did you get a shipping confirmation when they shipped out your order?

I made the order last week, but haven't get anything yet.

Yea i did, maybe the payment hasn't gone through.

They ship a little slower than other sites I've used but it wasn't like it took ages either.

When following the link in the email to tracking it will only work in German. If you use the button on the DHL website to change it to English it wont let you track it for some reason.

[s27y]

On 16/10/2016 at 18:45, Seasider said:

I got something to confirm receipt of my payment and saying the goods were being despatched "in the next hours and days".  It also gave me a tracking number which worked fine until the package hit the UK. 

 

5 hours ago, TheWhiteStuff said:

Yea i did, maybe the payment hasn't gone through.

They ship a little slower than other sites I've used but it wasn't like it took ages either.

When following the link in the email to tracking it will only work in German. If you use the button on the DHL website to change it to English it wont let you track it for some reason.

 

Thanks guys. Heubach email me back says the money received, order was shipped out, but no tracking number...

I believe Royal mail will deliver the last miles. 

[TheWhiteStuff]

Just to update you. 

They have finally refunded me. 

I only returned the 2 panda trays and the damaged kooks because with everything it took the postage over 2kg making it very expensive to return.

I emailed them explaining what i had returned and calculated the amount i should be refunded.

Every time i emailed them they just kept repeating 'return the goods and we will refund you' Even after they were down as received on the tracking.. so i contacted the European complaints commission because i thought they were trying to rip me off.

In the end they refunded the amount for the full order.

I am still not really sure if they even received the returned goods. Hell i'm not even sure if they understood i didn't send it all back.

But i got some free silver so i'm happy.

[Gustrot]

Just willing to share a bad experience with this German dealer. Sent some silver XIXth coins for sale as the shown price looked interesting. Upon receiption, they told me that they would not pay what was agreed on the site as they don't sell enough of these coins. Instead, they offered something like spot-10% for these coins that always carry a nice premium. 

I declined and I had to pay for the shipping back, only to a German friend as they didn't want to ship abroad (I am in Belgium...)