HGM Redesigned Site

[Kman]

Now everything is massive and takes 10x's longer to scroll down through to see what's new in stock 

Annoying pinned type header that stays with you as you go down too 

Shame

 

[ApisMellifera]

Ah no, altho the 'design looks good' but yeah I also prefer the simple and straight-forward list.... 

[SilverTanner]

I also prefer the old list - people do seem to have the need to continually 'improve' things! (sovereigns as currency worked just fine?)

ST

[Clens92]

Bloody hell.  How am I meant to browse that site whilst I'm at work? 

It used to look like a spreadsheet (or close enough) - now the images are huge!

 

Kinda difficult to see what's in stock, as well.

[sovereignsteve]

Not keen, too gaudy. I think it's the same site under the covers, maybe it's possible to just load a low res version in some browsers?

[watchesandwhisky]

Lets hope this does not mean a rise in premium (atkinsons did that after website overhaul)

[Dune69]

Would be nice if they could actually picture the coins that they are selling instead of their usual generic pictures

[HawkHybrid]

the old one is better, simple and fast.

 

HH

[ApisMellifera]

Shall we all send some feedback on the new design. Who's in?

[K_theepan]

2 hours ago, Clens92 said:

 How am I meant to browse that site whilst I'm at work? 

 

i thought iam the only one doing that during work hours 

[BaldyBob]

Speaking as an old b@stard who doesn't like change, I don't mind it. Not hugely different.

[Stu]

Not too adverse to this change either. I think if we did have photos of actual coins we would end up paying an additional premium for this. Even if the trainee photographer is on a YTS. Sorry younger ones, not going to explain that any further

[Cornishfarmer]

Sent complaint, use iPhone to access it and just hard work.     Think to more people that send the more chance they will do something about it

[Guest]

The new responsive website is going in the right direction but is so badly executed it's barely usable




Sent from my iPhone using Tapatalk

[BaldyBob]

Checked it on Windows phone. Actually an improvement on my device, but tend to buy from my desktop anyway.

[ApisMellifera]

1 hour ago, Cornishfarmer said:

Sent complaint, use iPhone to access it and just hard work.     Think to more people that send the more chance they will do something about it

yes, same here... but I have send some 'constructive' feedback   

[Paul]

remember it wasn't too long ago, we had a re-vamp here on the forum and it brought some moans and groans, myself included

you adapt, you get used to it.  I bet nobody can remember what it used to be like here and you are now used to the new forum

it is still the same company, selling the same product, with the same next day service, at the same price 

Far more in in life to be concerned about, like Brad and Angelina splitting {shock!} !

[ApisMellifera]

Yes, agree change is good. Here is the reply from HGM.

-----------------------------------------------------------------------------

Good morning ,

Thank you so much for getting in touch, it’s always so great to hear feedback from real customers who use our site.

We have launched the new site and are fully expecting a little adjustment period for our customers to get used to the site, so it’s great to hear some initial feedback so soon. Funny you should mention the ‘Quick Order Form’, this is something that we have been working on and will be added within the site for customers who wish to Buy Gold. I’m not sure if you remember our older site, from about 4 years ago, the quick list was how most of our regulars ordered there coins, which is why we have been keen to re add this on to our new site. In the meantime we have reset the photo display of the coin stock so there are more coins shown at any one time, and therefore less scrolling when searching for coins!

Our intention was to design the site to be less cluttered, if you were to view our old site, there was an overbearing amount of text that had over the years accumulated over the years on our new site. The idea behind the new site, was to freshen up HGM and to make both buying and selling gold easier for our online customers. We are a family run company here, and have been working towards our new logo and relaunch of the site for a while with the intention of streamlining the process for customers. We operate a very large site, that holds a huge system, so it’s taken a while for us to be able to put this all together, there a few things that will most likely only come to light once the site is live, but what’s great is that we are in constantly communication with lots of our customers, and so far the feedback has been great, albeit with a few desired alterations from mainly our coin buyers.

We were anticipating some feedback, especially amongst our ‘Buying’ customers and so far it has mainly been positive. What’s most important to us as a company and within our work ethos is that we are able to offer the same service and the same price on coins, but also to be able to give new customers the chance to understand what they are buying.

Again, we absolutely appreciate all your thoughts and feedback and really hope that the new site works for you as we have tried to make the site very accessible to customers that wish to both buy and sell gold.

Always happy to discuss anything further, and would like to say on behalf of HGM that we value your comments and continued custom.

 Kind Regards,

 Zoe Lyons

General Manager

Hatton Garden Metals

 

 

[Kman]

1 hour ago, Paul said:

remember it wasn't too long ago, we had a re-vamp here on the forum and it brought some moans and groans, myself included

You don't want your customers to have to work hard to buy

You go on the all stock page, you can't even see anything that's in stock! their stock is all below the fold

The pictures are massive for no reason so it takes longer to scroll down and longer to load; takes a good 5 seconds to scroll through it all

Ideally you want someone to be able to refresh the page and see everything that's in stock straight away without all the extra work

The redesign will steal seconds from your life for no reason, no benefit, that's annoying 

[Cornishfarmer]

It's already changed on iPhone, to coins per line and pictures not so big.

change is good but atkinsons changed site, made it harder work to find what looking for so haven't used since

[sovereignsteve]

I wonder if they will have taken the opportunity to clarify a few description and premium issues that they have been talking about for a while. A prime example being the broadbrush categorisation of "shield" half sovereigns, which covers both Jubilee and Young Heads.

[BaldyBob]

Once it is brought to their attention I am sure they will happily comply and attach a suitable premium to the item which is more sought after.

[TheGoldSovereign]

Where the hell is the pagination? unless they removed 20 items from their stock they forgot to add pagination! lol

[HelpingHands]

I wonder why they've chosen the 2007 as a stock image to represent gold Brits.  

I'd be a bit miffed if I thought I was getting that and a 2016 showed up.

[sovereignsteve]

2 hours ago, BaldyBob said:

Once it is brought to their attention I am sure they will happily comply and attach a suitable premium to the item which is more sought after.

Oh they know about it. Just a matter of getting the webpages set up and the "guys" downstairs to allocate them to the correct category.

Got the impression it was too much hassle in the past as they usually sell them all quickly anyway.

At the moment, shield halves are 15%. What will it be if they fix the problem, JH 10% and YH 20% ? Will people buy them at these prices on spec?

1 hour ago, HelpingHands said:

I wonder why they've chosen the 2007 as a stock image to represent gold Brits.  

I'd be a bit miffed if I thought I was getting that and a 2016 showed up.

Looks like a proof too, not seen one  in hand though so can't be certain.

The image for sovereigns looks like a proof as well.