Anyone bought PM from www.heubach-edelmetalle.de

[s27y]

Hi guys,

I am planning buy 1 kilo silver mix from heubach.

They have this https://www.heubach-edelmetalle.de/verkauf/1-kilo-silber-muenzen-und-medaillen-form-von-925-mix

I tried to email them ask what kinds of silver in the mix, but never get a reply.

Anyone has experience with them?

[morezone]

Used them a few times.  Their English isn't great and I've heard they don't always reply to emails.

I don't think they can answer than question as it would always vary but you can expect anything that is .925 which doesn't carry any premium.

[Seasider]

I have just bought some coins from them.  It was a bit of a struggle at first as Google translate wasn't working for my computer but eventually I got an order to go through and it all arrived safely this morning.  I would mention that you should not rely too much on the tracking information from Parcelforce (DHL in Germany was very efficient but according to Parcelforce my package was still in the National Hub when the postman was ringing my doorbell!).

 

Anyway the order went in on Monday and the package arrived on Friday which is not too bad 

[Seasider]

Oh and I can vouch for the no reply to emails comment above - of course my email was in English.

[morezone]

Once a DHL parcel hits the UK it is processed by Parcel Force who then resend it through Royal Mail through their 24H contract service. It's been this way for some time now as it cuts their cost but unfortunately there is no tracking. Large parcels are still handled by Parcel Force although I have had a giant box still handed over to Royal Mail.

[Pete]

I've used them several times as they stock semi-numis in many back years.

Good service and would use again.

[ivanNumis]

I tried to open an account with no success, their website is completely broken. No support via email or phone, no response to emails, when I finally got someone on phone they hang up on me once I started to speak in english (my german is very poor). I have made an order without registration and it came incomplete and 2 weeks delayed, cant get my products or money back. For one of the biggest and oldest dealer in Germany its extremely poor service. Their social media accounts are full of similar complains. Not recommending at all.

[whuamai]

Since I am from germany and they have some good prices from time to time I have already ordered there several times. They have bad packaging very often and the  coins or capsules might arrive scratched....