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STG Web Site Error


Shamatti

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Hi guys, sharing this here so that others might not have similar issues to me:

 

I purchased some Mexican Libertads from STG. It states on their web site that they come in tubes of 20, so I thought they would be delivered in a cardboard tube of 20 like my previous year coins. Nope!

 

I got a tube of 25 coins but with 5 coins removed and some paper stuffed in the top!

 

OK, so I got my 20 coins but it was not what I expected or wanted.

 

And As far as STG goes they just cost themselves profit on 5 coins. Had their web sight correctly stated that the tubes contained 25 coins, I would have purchased 25 coins in order to have a full tube!!!

 

I guess our STG member will get to read this here, hopefully she will report back to their web site people to correct the error.

 

I also guess I will now have to add 5 more Libertads to my next order! I hate having half filled tubes! :blink::P

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Well that must have been annoying. But I like a part-filled tube; looking at it gives me motivation to buy more later. Except Maples, obviously *shudder*

 

Not so much annoying as just a bit let down. But it's all good - gives me an excuse to buy more Libertads! lol :D I already had an odd 1 laying around, so I will add 4 more to my next order. They will just cost be a bit more that the other 20! Ho hum, not the end of the world!

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As the cardboard tubes are no better than the inner toilet roll I put my Libertads in a plastic coin tube or in caps then into a cap coin tube.

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As the cardboard tubes are no better than the inner toilet roll I put my Libertads in a plastic coin tube or in caps then into a cap coin tube.

 

I don't know, I like my cardboard tube with coins in it. It is strong, has a plastic window at the top so you can see the top coin, which is cool. Mine is in good condition considering it's age, and showing no signs of falling apart or becoming damaged in any way.

 

I like to try and keep everything in original packaging as far as I can. One of my 'things'! lol

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  • Founder & Administrator

Shamatti, I warned you days and days ago that they come in tubes of 25 from STG ;) you got a free tube, so you should be happy! :)

My posts are my personal opinions, they do not constitute advice or financial advice.

Please Follow / Like / Share to help spread the word of The Silver Forum:
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COTR Vouchers for Premium Members

Official TSF branded NGC label via COR grading
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Platinum Premium Members: Offers from selected Dealers - 15 dealers currently in the programme

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Shamatti, I warned you days and days ago that they come in tubes of 25 from STG ;) you got a free tube, so you should be happy! :)

 

Indeed - you mentioned it right after I placed the order! ;)

Still, I went by their web site. All's good though.

I think their sales team should give their web site people a telling of though - it cost them sale of 5 coins! :unsure:

 

Happy to have the tube mind you! I'll soon get it filled up :D

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I have been organising my stack! Found the odd Libertad and deposited it into the new tube. Now I need 4 more to fill it!

I just put 3 up in the for sale section!!!

What a coincidence.

Stacker since 2013

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I just put 3 up in the for sale section!!!

What a coincidence.

 

LOL, my next purchase will be the SGB Recycle coin. Been waiting for this deal to complete, and looking for the best deal.... Can't get enough people interested to get a whole bunch for the best discount though, so can't decide how I will go forward from here.

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Good Morning,

 

just checked back with my colleagues: they used to come in tubes of 20 - we missed to change it when they started to come in tubes of 25. My apologies!! Maybe you could just add another 5 to your next order, so you can have it filled up?

 

Hope it didn't screw your STG experience ;(

 

Regards,

Livia

STGlogo.png

 

www.silver-to-go.com - European Precious Metal Trading GmbH

+44 20 369 50335 / +49 69 348 77581 / helpdesk@silver-to-go.com / sales@silver-to-go.com

Silver-to-go.com specialises in buying and selling silver coins to private individuals as well as institutional investors, financial advisors and resellers. We help our customers to invest in inflation-safe assets by selling VAT free coins within the EU. As we purchase large quantities directly from mints and producers, we can offer you best prices. We deal with precious metals daily, including buying, selling, transporting, storing, insuring and reprocessing them.

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  • Founder & Administrator

Good Morning,

just checked back with my colleagues: they used to come in tubes of 20 - we missed to change it when they started to come in tubes of 25. My apologies!! Maybe you could just add another 5 to your next order, so you can have it filled up?

Hope it didn't screw your STG experience ;(

Regards,

Livia

Do you have a picture of the monster box that holds 500 coins (20 tubes) ?

I can't find any picture on the Internet. Only of the old style coin bags rolls used to come in.

I am thinking about getting a box and slowly filling it up with tubes.

My posts are my personal opinions, they do not constitute advice or financial advice.

Please Follow / Like / Share to help spread the word of The Silver Forum:
TSF Instagram - TSF YouTube channel - TSF Facebook pageTSF Twitter page - TSF Threads (used mainly for sever status updates)

Billysilver's Detailed Trading Guide - great info and tips for new members trading on the forum. 

Discounts / Offers
COTR Vouchers for Premium Members

Official TSF branded NGC label via COR grading
50% discount off of TSF mugs for Platinum Premium Members. (see info in Platinum Lounge)
Platinum Premium Members: Offers from selected Dealers - 15 dealers currently in the programme

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Hello,

 

they don't come in boxes anymore. Sorry for the wrong setting on the website, we have a given set of packaging to chose from and I just arranged for this new weird bulk packaging to be added ;) Guess what..it comes in a bucket!!

 

 

In the bucket there are two sachets with 18 tubes in, 25 coins per tube. 900 coins in total!

 

Can't post a picture here without the site freezing, so I will post the links where I uploaded the pictures:

 

http://postimg.org/image/hqbz7xe21

 

http://postimg.org/image/q9vd5omeh

 

Hope this will work...

 

Regards,

Livia

STGlogo.png

 

www.silver-to-go.com - European Precious Metal Trading GmbH

+44 20 369 50335 / +49 69 348 77581 / helpdesk@silver-to-go.com / sales@silver-to-go.com

Silver-to-go.com specialises in buying and selling silver coins to private individuals as well as institutional investors, financial advisors and resellers. We help our customers to invest in inflation-safe assets by selling VAT free coins within the EU. As we purchase large quantities directly from mints and producers, we can offer you best prices. We deal with precious metals daily, including buying, selling, transporting, storing, insuring and reprocessing them.

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  • Founder & Administrator

Hello,

they don't come in boxes anymore. Sorry for the wrong setting on the website, we have a given set of packaging to chose from and I just arranged for this new weird bulk packaging to be added ;) Guess what..it comes in a bucket!!

In the bucket there are two sachets with 18 tubes in, 25 coins per tube. 900 coins in total!

Can't post a picture here without the site freezing, so I will post the links where I uploaded the pictures:

http://postimg.org/image/hqbz7xe21

http://postimg.org/image/q9vd5omeh

Hope this will work...

Regards,

Livia

Ha. A bucket, that is funny.

A shame it's not so beautiful though.

The bags are quite nice though. Any chance of being able to add a bag onto my next order if you have any spare then?

My posts are my personal opinions, they do not constitute advice or financial advice.

Please Follow / Like / Share to help spread the word of The Silver Forum:
TSF Instagram - TSF YouTube channel - TSF Facebook pageTSF Twitter page - TSF Threads (used mainly for sever status updates)

Billysilver's Detailed Trading Guide - great info and tips for new members trading on the forum. 

Discounts / Offers
COTR Vouchers for Premium Members

Official TSF branded NGC label via COR grading
50% discount off of TSF mugs for Platinum Premium Members. (see info in Platinum Lounge)
Platinum Premium Members: Offers from selected Dealers - 15 dealers currently in the programme

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Hi Chris, it's a shame - true. Yes, there is a chance but no guarantee - get back to me via sales@silver-to-go.com for the sachet!

 

Regards,

Livia

 

@all: Monday is a bank holiday in Germany, so no shipment and a little less service than usual ;)

STGlogo.png

 

www.silver-to-go.com - European Precious Metal Trading GmbH

+44 20 369 50335 / +49 69 348 77581 / helpdesk@silver-to-go.com / sales@silver-to-go.com

Silver-to-go.com specialises in buying and selling silver coins to private individuals as well as institutional investors, financial advisors and resellers. We help our customers to invest in inflation-safe assets by selling VAT free coins within the EU. As we purchase large quantities directly from mints and producers, we can offer you best prices. We deal with precious metals daily, including buying, selling, transporting, storing, insuring and reprocessing them.

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