Do I need to update my premium membership?

[Kman]

I think my prem membership may have run out, I tried to buy it again but it said I'm already a prem member or something along those lines

Do I need to rebuy? if so can you help me do so, thanks 

[K_theepan]

I am getting error message

You are only allowed to purchase one of this product, and you have already done so.

Error code: 1X247/1

[HelpingHands]

Sort it out with @ChrisSilver

He will need to do a manual fix.

[Kman]

23 minutes ago, HelpingHands said:

Sort it out with @ChrisSilver

He will need to do a manual fix.

Wasn't 100% sure if Chris is still around much to ask, haven't barely seen him post of late. 

[ChrisSilver]

11 hours ago, Kman said:

Wasn't 100% sure if Chris is still around much to ask, haven't barely seen him post of late. 

I haven't had much time to read or post much on the forum. But all PM's are emailed to me and are replied to. Also anything important I am notified by users using the mention feature as I am send an email notification of that also.

The system won't let you add the premium membership to the cart because you already have a renew invoice generated, you should be able to see in your account. If you click on store and then 'manage purchases' once you send me a manual PayPal payment I can then confirm payment on the invoice and your premium membership will be restored. I will PM you with the email address. 

[Cornishfarmer]

@ChrisSilver looks like my membership has run out, thought we were meant to get a message when this was about to happen. Didn't this happen or that not happening?

[ChrisSilver]

[mention=1]ChrisSilver[/mention] looks like my membership has run out, thought we were meant to get a message when this was about to happen. Didn't this happen or that not happening?

You should have received an email. Please check your junk folder, although another member also said they didn't receive. Please send me a PM and I will look at it after I have finished work tonight.

[Cornishfarmer]

Nothing in junk folder, won't let me message you because I don't have enough storage to sent message

[barney]

lol my membership has gone also with no notification? Think i have sorted it now

 

[ChrisSilver]

Nothing in junk folder, won't let me message you because I don't have enough storage to sent message

That would be because the your account is currently on a standard membership package and only premium members have unlimited message storage. Sorry about the inconvenience. You can purchase through your account 'Premium Membership > manage premium membership'

If you are unable to do that don't worry, I will look into it later and upgrade your account back to premium membership and then take payment afterwards for you Cornish farmer.

[ChrisSilver]

41 minutes ago, shortstack68 said:

13.02.17

You purchased on the 13th February 2017 and the next payment was taken automatically on the 3rd March 2017, this is how the system is set up. And the 13th April 2017 is the expiry.

From now your payment should be taken on roughly the 3rd of each month, though it may vary a few days each way each month the expiry will always be 13th of each month.

The old members system where members are on manual payments uses the same settings of renewal invoices being issued 10 days before expiry.

EDIT: I have changed the renewal dates so that renewal invoices are issued 1 day before expiry. So automatic payment will happen then if on an automatic system. You will also receive an email 3 days prior to the invoice being generated to let you know payment will be taken.

I have also created a grace period of a 10 day window on the the old yearly membership so those on that system, even though now the reissue invoices will be generated just 1 day prior to expiry instead of 10. You will have a 10 day grace period to pay before losing premium benefits.

[Cornishfarmer]

@ChrisSilver now done and need confirmation. when sending payment in $ is that correct?

[ChrisSilver]

55 minutes ago, Cornishfarmer said:

@ChrisSilver now done and need confirmation. when sending payment in $ is that correct?

I have emailed you.

Preferabley if those who need to pay could do so through the website by card processed securely via stripe then it would be great. You can do it all through the forum.