goldsilver.be charge

[Guest]

Whether the change is legitimate or fair is totally secondary. The point is they are not keen on communicating and when they do, they have an attitude that pisses off, and I'm using an understatement. There are people who are ok with that and people who are not ok with that. And then there are people who are ok now but will not be ok later on. 

[Shinus73]

Simply put goldsliver.be are the cheapest supplier of bullion available currently, with the cheapest shipping from Europe, probably have the worst customer service (although any issues I've had have eventually been resolved) and are slightly terse bordering on rude in their communications.

You're either comfortable with this or you're not.

[Roy]

9 hours ago, Numistacker said:

I have used goldsilver.be successfully with no problems but it seems like the bullion equivalent of Ryanair. I would fly Ryanair maybe if needs must buy I would be happier with Easyjet (HGM) or British Airways (Chard) or Delta/Virgin (Apmex?)

Super analogy! 

Low cost airlines, low cost bullion....same same. 

Take your money, treat you like cattle and charge you extras. All for the sake of saving a few quid.

 

[Murph]

British companies are probably just as likely to do similar things or not let you cancel at all.  They all tell you that you can't back out before you buy so if there is any doubt in your mind or you may not have the money spare no matter what you should probably just hold off on your purchase.

[billyg2355]

hi, i just made a order for 4 x 1 kilo coins from, gold silver be, but then never paid with transfer wise, after a small hicup with my savingss  and straight away ,emailed gold silver, straight away after making the order, to cancel it as im making a bigger order at end of the week , they have said they want 12 euros extra on my next order, for what?, i made and cancelled in 5 min, have you guys had this before?

I've had that problem But I told them if the charge me that $3 each Restocking fee that Would never order from them again ...Lol video and I will have my credit card number on file so the guy was talking out of his ASS ..So tell them I'll just pay the restocking FE and I order from somewhere else ...If you tell Them that ,They will leave it alone ..And I only had one oz coins ...Lol Cheers friend

[billyg2355]

I have not heard of a situation like this yet.
Best to try and get in touch with them and just ask!
Also if you are going to order more stuff later in the month then just tell them to hold off Shipping and to combine it together.

Hey Bud those bars came out awesome the 100 g I would love to have one ...By one you know I have Pay pal ..But you been making some really nice stuff I check that your page And it is awesome ..
I'm happy you see everything worked out for you bro ...
Sent you do archery you should make a bow and arrow An arrow with the rod and the tail Feathers ....For your own round ...I'm gonna be Ordering a bar this week ..Cheers my friend

[BackyardBullion]

10 minutes ago, billyg2355 said:

Hey Bud those bars came out awesome the 100 g I would love to have one ...By one you know I have Pay pal ..But you been making some really nice stuff I check that your page And it is awesome ..
I'm happy you see everything worked out for you bro ...
Sent you do archery you should make a bow and arrow An arrow with the rod and the tail Feathers ....For your own round ...I'm gonna be Ordering a bar this week ..Cheers my friend

Thanks Billy!

[vand]

17 hours ago, Roy said:

Super analogy! 

Low cost airlines, low cost bullion....same same. 

Take your money, treat you like cattle and charge you extras. All for the sake of saving a few quid.

 

It's a terrible analogy. 

A silver coin is the same coin no matter who you buy it from. 

You can choose to buy your 2012 Chateuneuf from Harrods, the local corner shop or Vivino. Same bottle, different price, different service.

[Guest]

It's a terrible analogy. 
A silver coin is the same coin no matter who you buy it from. 
You can choose to buy your 2012 Chateuneuf from Harrods, the local corner shop or Vivino. Same bottle, different price, different service.

First thing they teach you when you study marketing is the definition of the word product is not all it seems.

The product is actually very different despite the fact that the physical product should be identical.

The airline analogy works extremely well because the product is transport between point a and point b.

In reality the product is much wider in scope. It encompasses confidence, customer service, terms and conditions of sale etc.

There are expensive and cheap ways of buying the same physical coin. You pay your money and you take your choice and the risk reward ratio can be extremely different.

[vand]

7 minutes ago, Numistacker said:

 

First thing they teach you when you study marketing is the definition of the word product is not all it seems.

The product is actually very different despite the fact that the physical product should be identical.

The airline analogy works extremely well because the product is transport between point a and point b.

In reality the product is much wider in scope. It encompasses confidence, customer service, terms and conditions of sale etc.

There are expensive and cheap ways of buying the same physical coin. You pay your money and you take your choice and the risk reward ratio can be extremely different.

 

 

ryanair = generic bar

easyjet = ase 

SAS = Lunar series

Business class = 1997 Panda

Leerjet = Numismatics

[boon]

BOAC comet = fractionals?

[Guest]

Vickers Viscount?
BEA Trident?

[Quicksilver]

47 minutes ago, vand said:

It's a terrible analogy. 
A silver coin is the same coin no matter who you buy it from. 
You can choose to buy your 2012 Chateuneuf from Harrods, the local corner shop or Vivino. Same bottle, different price, different service.

 

I would tend to disagree they do send out crap on times. I for one was sent bad coins after spending over 5k and they said tough. When I contacted customer service there attitude was appalling and very rude. I even offered to cover all shipping costs.

The guy on the phone complained about orders to the UK like it was my fault they sent me a load of crap.

Another forum member was sent coins that were black and brown and I mean dark brown yet sold as new with a huge premium. The packages are not insured that's why there marked medical.

They managed to get banned from eBay. If you search this forum the posts are there.

I wouldn't purchase from them if there coins were bellow spot. Absolutely terrible company.

 

[kimchi]

44 minutes ago, Quicksilver said:

I would tend to disagree they do send out crap on times. I for one was sent bad coins after spending over 5k and they said tough. When I contacted customer service there attitude was appalling and very rude. I even offered to cover all shipping costs.

<snip>

I wouldn't purchase from them if there coins were bellow spot. Absolutely terrible company.

 

I've had the same service from Bullion By Post (back before I knew about VAT free silver from Europe, more fool me there but anyway...).

I ordered around £2k (100) of their best value silver coins, which are listed as new.

I got four tubes of Brits, poorly packaged (to be fair this was a first for them over a number of orders until that point) and all tubes contained milked and scratched coins - at least 80% of all those coins.

I phoned up to complain after I'd checked the first tube (the most obvious one, as the lid was off upon delivery, so they were just rattling around) and was told it was 'just bullion'. Well yes, of course it was, but if I'd wanted or didn't care about milked and scratched coins I would have gone for their 'B grade' coins (which these were anyway) at £80+ cheaper at the time of ordering.

I would have taken it further but some pressing personal affairs at the time meant I couldn't/didn't. Since then I saw one offer from them about a free Brit 'worth £29.50!' or whatever it was with a certain order, and that was the last straw.

I'll never use them again and despite previous happy purchases with gold coins will always warn people away from them. You don't expect such rude service (and it was when I phoned up) when you are spending thousands of pounds.

For silver imo, Bullion By Post = any airline that you buy a flight to a certain country from at over the odds, and when you've landed at the wrong destination and realised and question it with them they tell you 'well it was a budget flight that could have ended up anywhere, we didn't tell you at the time but just be grateful, goodbye'.

[swAgger]

I agree, a silver coin is not the same no matter where you buy it from. If condition is paramount. But if you're just stacking cheap silver, away you go.

The likes are GS.be are just fine IF you know their limitations and IF you set your own rules when deciding what to use them for.

You have to accept, as per their own written views on their site regarding BU bullion (just so it's clear i'm not libelling them here!), you're taking a gamble buying any older year coins from them, whether mint capsuled or not. Even more so when buying any loose uncapsuled/unsealed coins, even newly released stuff.

I would never dream of buying extremely high premium collector bullion pieces from them, either, which have been pre-owned/traded multiple times since issue. 1oz/2oz lunar 1's? 2oz or 5oz lunar 2 mouse? A kilo libertad? Old Panda's? etc. Again, as per their opinions given on their info page for bullion coin condition - " B.U. COINS ARE NO PERFECT COINS ! IF THE B.U. COIN YOU RECEIVE IS PERFECT, YOU'RE LUCKY. MOST B.U. COINS SHOW PRODUCTION SPOTS, SLIGHT SCRATCHES, SLIGHT DEFECTS. If you need perfect coins, please concentrate on proof version ".......... so, even with very high premiums on some collector bu pieces their attitude is clear. They are happy to apply market prices for collector pieces but you shoulder all the risk with the actual coin condition.

Because i am not a stacker and coin quality is always my main concern, i use them for some safe current-year stuff only, and even then only mint capsuled or mint sealed. For everything else i save myself the potential disappointment and get elsewhere, even if cost is a bit more overall.

Before buying silver coins from ANY supplier, cost per coin is actually the THIRD thing i start comparing, and that comes from past experience. First you have to pause and ask yourself some simple things - based on what you know, (1) on a scale of 1-10 how likely is it there could be quality issues with this coin.... and based on that, (2) on a similar scale how much resistance and bulls**t attitude will i come up against from this supplier if a quality issue is more likely.