goldsilver.be charge

[fatbob]

hi, i just made a order for 4 x 1 kilo coins from, gold silver be, but then never paid with transfer wise, after a small hicup with my savingss  and straight away ,emailed gold silver, straight away after making the order, to cancel it as im making a bigger order at end of the week , they have said they want 12 euros extra on my next order, for what?, i made and cancelled in 5 min, have you guys had this before?

[BackyardBullion]

I have not heard of a situation like this yet.

Best to try and get in touch with them and just ask!

Also if you are going to order more stuff later in the month then just tell them to hold off Shipping and to combine it together.

[sixgun]

Chapter 10: Withdrawal from a contract⁵⁰

(1) Consumers in the EU have at least seven days to change their mind about goods or services they have ordered online from a trader. 

https://ec.europa.eu/digital-single-market/en/rights-principles-applicable-when-you-buy-goods-or-services-online

[Stu]

34 minutes ago, sixgun said:

Chapter 10: Withdrawal from a contract⁵⁰

(1) Consumers in the EU have at least seven days to change their mind about goods or services they have ordered online from a trader. 

https://ec.europa.eu/digital-single-market/en/rights-principles-applicable-when-you-buy-goods-or-services-online

There are exemptions with financial products such as physical gold/silver I understand which has been highlighted a few times in other threads previously. 

[sixgun]

 Taken from the goldsilver.be website.

https://goldsilver.be/en/content/3-conditions-generales-de-ventes

Quote

 

Article 7: Right of withdrawal

Article VI.47 of the Code of Economic Law stipulates that the consumer has the right to notify the seller that he renounces his purchase, without penalty and without giving reasons, within 14 working days from the day following the The delivery of the product or the conclusion of the service contract.

This right of renunciation does not belong to the professional buyer.

However, Article VI.53 of the Code of Economic Law provides that the consumer may not exercise the right of withdrawal provided for in Article VI. 47 for (2) - the supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the enterprise and which may occur during the withdrawal period.

Consequently, neither the consumer nor the professional purchaser has a right of withdrawal in his contractual relations with the ELECTRUM BVBA.

 

Now we can argue this one out. The exception is aimed at protecting the seller and rightly so. As we know the prices of coins on these sites alters with the spot price. You can see this pretty clearly as the prices intermittently flash. Additionally we are told as we are going through checkout that the price will only be fixed for a certain time. Let's say the site sold you 20 silver coins priced at 20€ each. You entered the contract and promised to pay 20€ x 20 = 400€. The price of silver then crashed and the coins could only be sold for 15€ each and so 300€. If you then pull out the site has lost 100€. 

In this case a change in the price of the kilo bars of silver "may occur during the withdrawal period" even if that was only 15 minutes. Goldsilver.be has the legal right to demand payment and within the time frame of payment terms in the contract. It sounds like they are allowing you to withdraw with a penalty of 12€.

So now it is up to you. You can say i don't agree to pay this 12€, if you want my big order you will waive this and if you continue to demand the 12€ i will take my custom elsewhere. They could sue you for the money for the kilo bars but they won't b/c it is not worth it. 

[fatbob]

hi, just to add back to the thread, firstly thanks for the input guys!, now they emailed me back in a rather sour way ,to say that over the whole order in that 5 mins the euro changed to 12 euro less on the 4 kilo, that i ordered, i couldnt see that in the history charts ,but it seems to be they, are just a bit sour,

my big problem now is ,there customer service ,has me a bit worried, infact if yodal loose my order or something,,now or one day in futre , i dont get the feeling help will be to great based on the emails,from them, but im still learning so im just going to have to chance it, but its my life savings,,its a bit scary, when new to all this

[Guest]

Easy to sort this out. Don't make another order! Why do you want to subsidise these cowboys? 

[BackyardBullion]

8 minutes ago, fatbob said:

hi, just to add back to the thread, firstly thanks for the input guys!, now they emailed me back in a rather sour way ,to say that over the whole order in that 5 mins the euro changed to 12 euro less on the 4 kilo, that i ordered, i couldnt see that in the history charts ,but it seems to be they, are just a bit sour,

my big problem now is ,there customer service ,has me a bit worried, infact if yodal loose my order or something,,now or one day in futre , i dont get the feeling help will be to great based on the emails,from them, but im still learning so im just going to have to chance it, but its my life savings,,its a bit scary, when new to all this

No bones about it GS.be customer service could be better - I personally think there is a little bit of a cultural element here as to how they act and treat customers.

I have been in regular contact with them for a number of months now (ordering the group orders) and once you have that relationship established the contact I have had has been very courteous and professional with a lot of help when needed.

My best advice to you as to Yodel and avoiding missing delivery would be to make time to be in at home to receive delivery. Even if it means taking time off work or getting someone to be in to take delivery for you. 

Make sure you check the parcel before signing for it - check the tape they put around the box is not compromised and refuse delivery if it is.

When you get the box make sure to photograph it before you open it - proof the seals are safe. Then I would video the unboxing so that there is no doubt what comes out from the parcel.

Deal in facts and no emotions and if there are any issues then you will be fine with them should there be an issue!

You will be fine I think though! Good luck!

[Roy]

I've never ordered from this company and, because of the feedback on here, I never will. I don't need this hassle.

There are so many reputable companies around. This month I've ordered from Chards, Coininvest, UKBullion, HGM and Atkinsons and received superlative service. As always, as expected.

You are the customer. Without customers, businesses will fail. 

[BackyardBullion]

1 hour ago, Roy said:

I've never ordered from this company and, because of the feedback on here, I never will. I don't need this hassle.

There are so many reputable companies around. This month I've ordered from Chards, Coininvest, UKBullion, HGM and Atkinsons and received superlative service. As always, as expected.

You are the customer. Without customers, businesses will fail. 

Agree totally with you Roy.

I have the time to deal with the faff if needed ?

Just wanted to clarify that I am in no way affiliated with GS.be and I am not sponsored or endorsed by them to organise the group orders. I am only portraying my own experiences of using them as a customer.

[fatbob]

roy the only thing is that goldsilver. are cheaper, its ying and yang, English service here ,or more weight in oz of silver from gs.be,

if you like to diversify then ok, but when starting out like me ,i just need to get some weight to my first stack and wanted to get in around 15 a oz, in the hope to sell at 18 a oz,

and buy more at 13-14 a oz, but theres no chance for me at that in uk, and when good oz prices come up on here you have to be quick,bcos they sell soooo fast, so i feel my only option, is to invest my start up 2000 gbp in goldsilver.be or silver2go

[sixgun]

I made an order recently from goldsilver.be, it never turned up. According to the tracker it is still sitting in the Belgium postal system so there really is no argument. They sent me a form. for information - the coins are described as medals. 

[fatbob]

and back yard ive been watching your vids, nice 1 good vids on you tube,

when i placed my order im sure they mention fed ex, so how does yodal get involved

sixgun, how much was the order for, and will it get sorted easy?

 

[sovereignsteve]

Look guys, we've seen stuff like this before with GS.BE and had all sorts of feedback about them. You know what you're getting when you order from them; the lowest prices but crap CS.

It's up to you whether you want to buy from them on these terms.

They are a sound professional company. You will get your silver. they video all their packaging and despatches; people have received short deliveries and they have admitted to the problem after checking their records and rectified it.

My only concern about ordering from them is the courier. In the event of not receiving the package and the courier saying it's been delivered, I would worry about the outcome.

We know they are crap, throw parcels over walls, on roofs and leave by front doors in recycling bins! It doesn't take much imagination to visualise all the things that could possibly go wrong once the package leaves Belgium.

[BackyardBullion]

24 minutes ago, fatbob said:

when i placed my order im sure they mention fed ex, so how does yodal get involved

 

I have no idea, this is not something I have asked.

All I can say is that to keep prices as low as possible they have elected to use a different courier service.

Another supplier I use regularly is www.europeanmint.com who use TNT and FedEx, which costs considerably more than the postage for orders from GS.be

[fehk2001]

10 minutes ago, sovereignsteve said:

Look guys, we've seen stuff like this before with GS.BE and had all sorts of feedback about them. You know what you're getting when you order from them; the lowest prices but crap CS.

It's up to you whether you want to buy from them on these terms.

They are a sound professional company. You will get your silver. they video all their packaging and despatches; people have received short deliveries and they have admitted to the problem after checking their records and rectified it.

My only concern about ordering from them is the courier. In the event of not receiving the package and the courier saying it's been delivered, I would worry about the outcome.

We know they are crap, throw parcels over walls, on roofs and leave by front doors in recycling bins! It doesn't take much imagination to visualise all the things that could possibly go wrong once the package leaves Belgium.

https://youtu.be/D5X0RxGMDlQ

 

[sovereignsteve]

WTF

[vand]

The penalty is completely fair, otherwise you would have people renouncing on all sorts of market based transactions whenever the price goes down after they bought it. 

 

GS.be are below average in the CS department, but Good luck in trying to find the company who have the best quality at the cheapest price with the best customer service - they don't exist.

if you want to deal with lost cost sellers then understand that they operate on wafer thin margins and can only devote a small amount of time to any single customer enquiry. That is why YOU should have all your own ducks in a row when dealing with them. If you make stupid and avoidable errors on your part then don't expect them to absorb the extra cost it takes to sort out. I would have thought that members of this forum above most others would uphold the ideas of personal responsibility.

[Guest]

3 hours ago, fatbob said:

 

when i placed my order im sure they mention fed ex, so how does yodal get involved

 

The last shipping I received from them was sent Fedex Express 24 hours from their warehouse in Germany, but this only (I think) because someone wanted to make amend for the bad experience I had. Previous deliveries came with Yodel. I have never had problems with Yodel because where i live we have 24h reception and they have no excuse for not turning up. 

They sent me a bitter email saying that my orders (average of about £700 each) were considerably lower than their average, so I shouldn't expect first class treatment from them. Fair enough. Now I now they don't need my money, so they won't have it. 

[fehk2001]

I think they should have an option so you can pick courier + insurance 

[Jay2]

@savoyard could you share a brief quote from the email that came off as bitter? The very idea of telling any customer their purchase is beneath the average is already pretty bad form, but I'm curious as heck how they worded it. At first I thought perhaps there is something lost in translation, or culturally as BYB mentioned, but quoting that average at you is rather cold.

If they only want to sell to volume buyers, they could set a minimum order at £1000 or much more and save themselves the headache of 'little' customers.

[Guest]

@Jay2 I've pm'd you. Check your inbox. 

[Pipers]

The penalty is fair and correct and here is why,. If the bullion companies did not charge a cancellation fee and a currency movement fee you would get half of the London traders putting trades on on a Friday just before end of trading and not paying for it then cancelling the order on Monday morning!!

Myself I have used Goldsilver.be a few times and only once did I have a late delivery though the parcel came 2 days late I will use them again.

[Guest]

I have used goldsilver.be successfully with no problems but it seems like the bullion equivalent of Ryanair. I would fly Ryanair maybe if needs must buy I would be happier with Easyjet (HGM) or British Airways (Chard) or Delta/Virgin (Apmex?)
Also I think that the goldsilve.be response was totally reasonable in wanting the additional charge of €12

[Ansel]

I have used goldsilver.be twice for some silver bullion. I purchased a variety of coins on each occasion and all have been perfect apart from a very small amount of toning on a couple of pandas. I would have preferred it had been on any of the other coins but at the prices they charge I am certainly not going to complain about it, especially as they are bullion coins after all. 

Neither of my orders have been big, around £300 each time. The packing has been great and they have arrived quickly. 

I'm not overly enamoured with their use of courier, but as @BackyardBullion mentions, if you make sure you are in when the delivery is going to arrive it cuts down on the chance of an issue. 

The extra charge on your next order seems completely fair to me.