Good for you. It is good to see people getting off their backsides and demanding a better work ethic from companies regarding their products. I am always on The RMs case about anything and it pays off. But it is always better to be proactive and get the first punch in before any money has left your hand.
Good luck and don't get fobbed off.
Hi Stan - thank you so much for your comment and info.
Really interesting stuff.
I have just escalated this with the Edinburgh Assay Office from "I am annoyed but lets try to work out what went wrong" to "I am actually really quite pissed off and I would like to make a formal complaint". I have had a closer look at some of the other pieces I sent in for hallmarking and as you can see this is not just a one off.
I mentioned to them that a colleague (but not by name silverstan) had said that he uses Sheffield and has never encountered destructive testing and has never had any issues with any damage on pieces sent in for hallmarking.
They have sent my pictures as well as my complaints to the "Assay Master" or CEO - we shall see what comes of this.
I will keep you all updated as to what happens with this complaint.